Fitness & Leisure Executive

American Club, The; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

The American Club, The in Singapore seeks a member services associate to welcome guests and assist with gym and studio class inquiries, ensuring a positive leisure experience across facilities.

Role involves handling front-desk enquiries, supporting events and recreation activities, and coordinating with fitness staff to maintain high service standards. Weekend shifts required; no midnight shifts.

Qualifications

• Hospitality-focused mindset and customer-service orientation.
• Strong interpersonal and communication skills to engage with Members.
• Active and sports-driven mindset with enthusiasm for fitness activities.
• Solid knowledge across multiple sports and recreation activities.
• Willingness to work rotating shifts, including weekends and public holidays.

Responsibilities

• Attend to all Members inquiries over the counter and on the phone (gym, group fitness, tennis, squash, etc.).
• Support Gym administration with events marketing, class attendance, and member correspondence.
• Ensure month-end billing for fitness and recreation activities is accurate.
• Provide secretarial support during F&L committee and subcommittee meetings.

Skills

Hospitality-focused

Interpersonal skills

Communication skills

Sports-minded

Multi-sport knowledge

Shift flexibility

Job description

What’s in it for you

Inspire and support our members by creating a positive, high-energy fitness and leisure experience across the club — from the gym and studio classes to wellness facilities and front-of-house member services.

We are looking for someone who is

• Hospitality-focused
• Strong interpersonal and communication skills to engage with Members
• Active and sports-driven mindset
• Strong multi-sport knowledge and awareness
• Able to work rotating shifts, including weekends and public holidays (no midnight shifts)

Key responsibilities include (but not limited to)

• Attend to all Members enquiries over the counter & on the phone i.e. gym, group fitness, tennis, squash & adult recreation etc.
• Support of Gym administration i.e. marketing collateral for events, new personal training, classes’ attendance, tournament sign-ups and members correspondences.
• Ensure month-end billing for all fitness & recreation classes and all activities are accounted for.
• To attend and provide secretarial support during all F&L committee & subcommittee meetings.