Student Welfare & Case Management Officer

WSH Experts Pte Ltd; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

WSH Experts Pte Ltd is seeking support staff to assist with student case management, investigations, supervision, and documentation within a school setting. The role focuses on handling at-risk students, conducting fact-finding, and maintaining confidentiality of records.

The position involves patrolling during breaks, de-escalating conflicts, managing disciplinary measures, and providing socio-emotional support as students return to class.

Responsibilities

• Support the school in student case management, including cases involving students identified as being at risk or requiring additional behavioural, social-emotional or welfare support.
• Conduct preliminary investigations and fact-finding for student-related incidents, including: Establishing the sequence and timeline of events; Interviewing students involved in the incident; Interviewing witnesses, teachers, staff and other relevant parties; Reviewing CCTV footage, where applicable; Reviewing written statements, photographs, digital communications and other relevant records; Providing input on the focus and appropriate lines of enquiry for the investigation.
• Ensure that all investigations are conducted objectively, fairly and professionally, while maintaining appropriate confidentiality.
• Patrol and supervise students during recess, lunch breaks, curriculum time, CCA periods and other school activities where applicable.
• Manage minor student conflicts and de-escalate situations where appropriate, and refer serious or unresolved matters to the relevant school personnel.
• Deter, detect and report inappropriate or unsafe student activities, including fighting, bullying and other forms of misconduct.
• Manage and supervise students serving: Recess suspension; Out-of-classroom suspension; and Other school-directed corrective or disciplinary measures.
• Maintain a safe, structured and conducive environment for students serving suspension.
• Supervise students under disciplinary measures and ensure that the tasks are carried out safely and appropriately.
• Provide appropriate socio-emotional support to students who: Are unable to reintegrate into the classroom immediately; Require time and support to regulate their emotions; Are absent from lessons due to suspension or student management concerns; or Require temporary supervision outside the classroom.
• Maintain accurate and confidential records relating to: Student incidents and investigations; Student engagement and intervention; Follow-up actions and case outcomes.
• Observe, identify and document students’ behavioural, social emotional, peer-relationship, engagement and learning-related needs.
• Provide regular updates and feedback to the relevant school personnel on: Students’ needs and progress; Intervention and programme outcomes; Recurring behavioural or student management issues; and Follow-up actions.
• Ensure that all records and documentation are handled in accordance with the school’s confidentiality, record-management and data- protection requirements.

Job description

WSH Experts Pte Ltd is seeking support staff to assist with student case management, investigations, supervision, and documentation within a school setting. The role focuses on handling at-risk students, conducting fact-finding, and maintaining confidentiality of records.

The position involves patrolling during breaks, de-escalating conflicts, managing disciplinary measures, and providing socio-emotional support as students return to class.