Student Management Support

V-SWIFT PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

V-SWIFT PTE. LTD. in Singapore seeks a dedicated role to support student discipline and engagement. The position involves fact-finding, documenting case findings, and monitoring offenders with emphasis on pastoral care and safety.

You will engage at-risk youths, build positive relationships, and assist with restorative conversations. Strong communication with parents and staff is essential to promote rehabilitation and well-being.

Qualifications

• Calm and professional when addressing disciplinary matters.
• Engage and support students under 16 and their families.
• Demonstrate confidentiality and integrity in case handling.
• Use restorative approaches to resolve conflicts and support rehabilitation.
• Document investigations and communicate with stakeholders appropriately.

Responsibilities

• Assist in fact-finding and investigations of student misconduct.
• Engage students involved in disciplinary cases with pastoral support.
• Supervise students during in-school suspension and detention.
• Support safety plans and monitor student well-being.
• Collaborate with counsellors and SENOs to provide follow-up support.
• Communicate with parents/guardians regarding disciplinary actions.
• Attend meetings with school management and external agencies when needed.
• Provide administrative and technical support during shifts.

Skills

Calm under pressure

Youth engagement

Behaviour management

Report writing

Confidentiality

Restorative practices

Parent communication

Tools

Microsoft Word

Microsoft Excel

Google Drive

Job description

The Services required are setout as follows:

Fact-finding and Investigation

• Assist the school's discipline team in conducting thorough fact-finding and investigations of student misconduct and bullying cases, in accordance with school guidelines and processes.
• Document case findings accurately and maintain proper records for the school's reference.
• Monitor and follow up on recalcitrant offenders
• Address uniform and grooming issues and follow up with their parents
• Over see school discipline during assigned hours

Student Engagement and Pastoral Care

• Engage students involved in disciplinary cases, including offenders and victims, to provide pastoral support and guidance.
• Build positive relationships with students, particularly those who are at-risk, to identify early warning signs of behavioral issues and surface these to the relevant school personnel.
• Support the implementation of safety plans for affected students, including monitoring student well-being following disciplinary incidents.
• Conduct regular patrols of school premises and nearby areas.

Supervision and Support

• Supervise students on in-school suspension and detention
• Oversee student guidance and engagement programmes as scheduled
• Assist with student management, including supervision of students during school activities, recess and red box duties
• Assist with review of school CCTV system during case management and investigation of cases.

Restorative Work and Counselling Support

• Assist in facilitating restorative conversations and processes between offenders and victims, where appropriate and when the victim is ready.
• Support the delivery of corrective counselling to help students understand the consequences of their actions and take responsibility for their behaviour.
• Work alongside School Counsellors, Special Educational Needs Officers, Student Welfare Officers, Student Management Committee and the Student Development Team to provide follow-up support for students involved in disciplinary cases.

Parent Engagement

• Facilitate timely and effective communication with parents and guardians regarding disciplinary cases, keeping them informed of the school's actions and follow-up measures.
• Support the school in engaging parents as partners in the student's rehabilitation and behavioural improvement.

Collaboration and Coordination

• Attend relevant meetings with the student management team, School Counsellors, Special Educational Needs Officers (SENOs), and other school personnel to stay informed of students who require additional support.
• Liaise with external agencies when necessary such as REACH teams and Social Service Agencies (SSAs), where required, to deliver targeted support for students with higher needs

Administrative Support

• Assist Internal Assessment Committee with escort duties during examinations as per shift schedule
• Provide administrative and technical support as required during the assigned shift.

Additional Responsibilities

• During HBL days and school holidays, officers will be attached to the School Admin Team and/or School Operations Team to assist with administrative tasks and operational duties as assigned

The proposed personnel should preferably have the following attributes:

Attributes

• Core attribute: Calm under pressure while handling challenging situation with stakeholders (parents) and students.
• Able to engage positively with children under 16 and support behavioral development
• Passionate about working with youths/children under 16, particularly students with behaviours, disciplinary or social-emotional challenges
• Confident in managing challenging behaviours and handling difficult conversations
• Comfortable conducting investigations, writing reports, and maintaining confidential case documentation
• Conversant on how to use microsoft word/excel/ google drive and its ecosystem
• Familiarity with restorative practices and case management processes