Student Management Officer

SUNNYHILL ACE PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

The ideal candidate is calm under pressure, experienced with youth engagement, and familiar with restorative practices and case management. Proficiency in Word, Excel, and Google Drive is important for daily tasks.

Qualifications

• Calm under pressure when handling challenging situations with students and parents.
• Youth engagement with children under 16 exhibiting behavioral issues.
• Confident in managing challenging behaviors and handling difficult conversations.
• Familiarity with restorative practices and standard case management processes.
• Knowledge of standard case management processes and procedures.

Responsibilities

• Assist the school's discipline team with misconduct and bullying cases.
• Document all case findings accurately and maintain proper records.
• Monitor recalcitrant offenders and follow up on uniform and grooming issues.
• Engage with offenders and victims to provide guidance and emotional support.
• Conduct regular patrols of school grounds and nearby areas.
• Supervise students serving in-school suspension or detention.
• Assist with reviewing school CCTV footage during active case investigations.
• Facilitate restorative conversations and support delivery of corrective counselling.
• Facilitate timely communication with parents regarding disciplinary cases.
• Provide administrative support and assist the school operations team during school holidays.

Skills

Calm under pressure

Youth engagement

Behavior management

Restorative practices

Case management

Tools

Microsoft Word

Microsoft Excel

Google Drive

Job description

Key Responsibilities:

• Fact-Finding & Investigations: Assist the school's discipline team with misconduct and bullying cases.
• Case Documentation: Document all case findings accurately and maintain proper records.
• Discipline Monitoring: Monitor recalcitrant offenders and follow up on uniform and grooming issues.
• Pastoral Support: Engage with offenders and victims to provide guidance and emotional support.
• Premises Patrols: Conduct regular patrols of school grounds and nearby areas.
• Student Supervision: Supervise students serving in-school suspension or detention.
• CCTV Review: Assist with reviewing school CCTV footage during active case investigations.
• Restorative Work: Facilitate restorative conversations and support delivery of corrective counselling.
• Parent Engagement: Facilitate timely communication with parents regarding disciplinary cases.
• Administrative Operations: Provide administrative support and assist the school operations team during school holidays.

Working Hours & Schedule

• Mondays to Thursdays: 7:30 AM – 4:30 PM (includes a 30-minute lunch break)
• Fridays: 7:30 AM – 4:00 PM (includes a 30-minute lunch break)
• HBL & School Holidays: Hours remain the same, but deployment shifts to administrative or operational support.

Job Requirements

• Personal Attributes: Calm under pressure when handling challenging situations with students and parents.
• Youth Engagement: Passionate about working with children under 16 exhibiting behavioral issues.
• Behavior Management: Confident in managing challenging behaviors and handling difficult conversations.
• Technical Skills: Conversant in Microsoft Word, Excel, and the Google Drive ecosystem.
• Domain Knowledge: Familiarity with restorative practices and standard case management processes.