Operations Manager - Student Management (Contract)

sunnyhill ace pte. ltd.; Singapore; On-site; SGD 54,000 - 80,000; Full time

Job summary

Sunnyhill Ace Pte. Ltd. is seeking an experienced personnel to support student discipline and welfare within a school setting in Singapore.

The role involves supervising detention, conducting investigations, and coordinating with parents to ensure youth safety and compliance with school rules. The candidate should have 5+ years of relevant experience, preferably from uniformed services, with strong communication and restorative practice knowledge to de-escalate conflicts and promote positive

Qualifications

• Minimum 5 years managing children/teens in diverse settings.
• Experience supervising disciplinary proceedings and case management.
• Preferred background from national uniform services.
• Excellent communication and de-escalation skills.
• Familiar with restorative practices.

Responsibilities

• Support teachers and SMT in student discipline and records.
• Supervise detention and corrective work; maintain records.
• Assist in case fact-finding and coordinate with parents.
• Conduct safety patrols; manage entry/exit and crowd flow.
• Maintain student database logs; track attendance and trends.
• Prepare discipline trend reports for leadership.
• Coordinate with external services when needed.

Skills

Restorative practices

Case management

De-escalation

Student engagement

Communication

Education

First Aid certificate

Tools

MS Office

Job description

Key Responsibilities:

• Student Management & Discipline: Support teachers and the SMT in handling student discipline cases during recess and school activities. Supervise students serving detention or performing corrective work, and maintain accurate records of actions taken.
• Fact-Finding & Investigations: Assist the SMT in case fact-finding, conducting initial investigations into student management matters, and coordinating timely updates with parents or guardians.
• Safety & Security Patrols: Conduct regular walkabouts within the school grounds and around the perimeter. Monitor entry/exit points, manage peak crowd flows (arrival, dismissal, high-traffic events), and respond decisively to on-site incidents or emergencies.
• Administrative Operations: Maintain and update student database logs, track attendance to flag persistent absenteeism for follow-up, and prepare analytical discipline trend reports for the school leadership.
• Student Welfare & Briefings: Support student orientations regarding school rules, build positive relationships with pupils to encourage positive behavior, and refer at-risk individuals to school counsellors or Form Teachers.
• External Coordination: Act as a point of contact to coordinate with external support networks, including social services or relevant local authorities when necessary.

Working Hours & Schedule

• Days: Mondays to Fridays
• Hours: 7:00 AM – 4:00 PM (includes a 1-hour lunch break)
• School Holidays: Services are generally not required during official school holidays, unless explicitly requested by the school authority with at least 3 days of advance notice
• Ad-hoc Extension: The personnel may occasionally be required to provide services beyond standard operating hours, subject to a 1-day advance notice by the school
• Rest Days: Services are strictly not required on Saturdays, Sundays, and gazetted public holidays

Job Requirements

• Experience: Preferably 5 years of working experience in managing children, teenagers, or youth from diverse backgrounds. Strong prior experience in supervising disciplinary proceedings, case management, or behavior support is highly valued.
• Preferred Background: Former personnel from national uniform services (e.g., Singapore Armed Forces, Singapore Police Force, Singapore Civil Defence Force) are strongly preferred.
• Interpersonal Capabilities: Exceptional communication skills with a proven capability to engage students, parents, and school personnel effectively, including the capability to de-escalate conflicts and manage volatile situations calmly.
• Domain Knowledge: Highly familiar with restorative practices, case management workflows, and student support frameworks in an educational context.
• Technical & Admin Skills: Proficient in data entry, using standard Microsoft Office applications, report writing, and documentation.
• Certifications: Must hold a valid First Aid certificate, or demonstrate a clear willingness to obtain one prior to the commencement of active duties.
• Selection Process: Shortlisted candidates must be fully available to attend a mandatory interview and may be required to complete a scenario-based exercise to assess tactical suitabilities.