Pastoral Care Officer

V-SWIFT PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

V-SWIFT PTE. LTD. invites applications for a School Well-being Coordinator to support primary students with emotional and behavioural needs.

You will deliver first-line pastoral support, monitor wellbeing, and maintain confidential records, working with school staff to ensure safe, supportive environments. Responsibilities include case management, safeguarding, and running preventive wellbeing programmes. Strong empathy, excellent communication, and discretion are essential for collaborating

Qualifications

• The Personnel shall minimally possess a Diploma in Counselling, Psychology, Social Work, Education or a related discipline
• Experience in primary school student well-being or pastoral care is preferred
• Ability to maintain confidentiality and exercise sound judgement

Responsibilities

• Provide first-line emotional and behavioural support to students
• Identify and monitor at-risk students and maintain regular check-ins
• De-escalate crises and ensure student safety and wellbeing
• Plan and support social-emotional learning and peer support initiatives
• Engage with parents/guardians and coordinate with external agencies as needed

Skills

Empathy

Communication

Active listening

Calm under pressure

Conflict resolution

Confidentiality

Education

Diploma in Counselling / Psychology / Social Work / Education

Job description

The Services required are set out as follows:

1. Student Emotional & Behavioural Support
   • First line of support for students
   • Provides one-on-one pastoral support for students who are anxious, distressed, withdrawn or emotionally overwhelmed
   • Uses restorative practices, active listening andde-escalation strategies to manage situations constructively
   • Builds trusting relationships and creates a safe,confidential space for students to share concerns
   • Promotes positive coping strategies, emotional regulationand resilience
2. Case Management & Well-being Monitoring
   • Identifies, monitors and supports students who may be vulnerable or at risk (e.g. mental health, social, orfamilyrelated concerns)
   • Maintains regular check-ins and track changes in student behaviour, attendance and well-being
   • Works collaboratively with Year Heads (YH), School Counsellors and Discipline Mistress to ensure coordinated support
   • Keeps accurate, confidential records of incidents, interventions and student progress
3. Safeguarding & Crisis Intervention
   • Responds promptly to incidents such as emotional breakdowns, conflicts or aggressive behaviour
   • De-escalates situations while prioritising the safety andwellbeing of all students involved
   • Provides immediate emotional support and helps stabilise students during crisis
4. Preventive & Well-being Programmes
   • Plans, conducts or supports Social-emotional learning(SEL) and Peer support initiatives
   • Supports early intervention efforts to prevent escalationof behavioural or emotional issues
   • Encourages peer connectedness
5. Family & Stakeholder Engagement
   • Communicates sensitively with parents/guardians regarding student well-being and behavioural concerns; when needed
   • Coordinates with external agencies (e.g. social services, mental health professionals) when additional support is required

Qualification:

The Personnel shall minimally possess a Diploma inCounselling, Psychology, Social Work, Education or a related discipline

He/ she should preferably have the following primary schoolstudent handling skills and experience:

Skills

• Strong empathy and interpersonal skills, with the abilityto build trust and rapport with students.
• Good communication, active listening skills and relatableto students between ages 7 to 12 years old.
• Ability to remain calm, patient, and composed inchallenging situations involving student meltdowns.
• Basic student conflict resolution and behavior managementskills.
• Ability to maintain confidentiality and exercise soundjudgement.

Experience

• 2 years of experience in primary school studentwell-being, pastoral care or behavioural support programmes; OR
• 2 years of exposure to counselling, mentoring or guidingprimary school students with social-emotional needs.

Personnel to be deployed at the following hours:

Mondays to Fridays: 7:15am to 2:45pm,inclusive of 1hr lunch break