Training Operations & Client Services Coordinator

WONG FONG ACADEMY PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

WONG FONG ACADEMY PTE. LTD. in Singapore seeks a diligent Customer Service Liaison Officer to support learners with course registrations and inquiries via online, walk-in, or phone contact.

You will maintain trainee databases, ensure enrolments are accurate, coordinate logistics with trainers, and provide sales support. The role includes basic billing tasks and building a company contacts database.

Qualifications

• Proven ability to assist learners with course registrations and enquiries.
• Experience maintaining trainee records and ensuring data accuracy.

Responsibilities

• Act as a customer service liaison to learners for registrations and enquiries (online/walk-in/call).
• Maintain and update trainee database (Training Management System).
• Ensure accurate trainee enrolment (Training Partners Gateway).
• Coordinate with trainers to manage training logistics and resources.
• Provide sales support and handle rescheduling and withdrawal requests.
• Perform simple finance tasks such as billing and invoicing.
• Build and maintain a database of company contacts.
• Ensure enrolments comply with SkillsFuture Singapore (SSG) regulations and flag non-compliance.
• Ensure workflow processes comply and escalate issues when needed.

Skills

Customer service

Data entry

Sales support

Workflow compliance

Tools

Microsoft Word

Microsoft Excel

Job description

WONG FONG ACADEMY PTE. LTD. in Singapore seeks a diligent Customer Service Liaison Officer to support learners with course registrations and inquiries via online, walk-in, or phone contact.

You will maintain trainee databases, ensure enrolments are accurate, coordinate logistics with trainers, and provide sales support. The role includes basic billing tasks and building a company contacts database.