Customer Relationship Executive

HUA CHENG EDUCATION CENTRE PTE LTD; Singapore; On-site; SGD 32,000 - 46,000; Full time

Job summary

HUA CHENG EDUCATION CENTRE PTE LTD in Singapore seeks a customer-service oriented individual to assist prospective students, handle walk-ins and enquiries, and manage enrolments. The role supports daily centre operations and coordination of classes across branches.

The candidate must be bilingual (English/Chinese), have strong interpersonal skills, and be able to work weekends and two weekday evenings. Diploma or degree in business-related fields is preferred; MS Office proficiency and data

Qualifications

• Formal education in business-related fields as listed in the requirements.
• 1–2 years of relevant experience preferred.
• Bilingual proficiency in English and Chinese required to handle feedback and liaise with teachers.

Responsibilities

• Provide course consultation to prospective customers.
• Attend to walk-ins and telephone enquiries.
• Process and administer new student enrolments.
• Assist centre operations and day-to-day customer services & admin tasks.
• Coordinate and facilitate classes across centres.
• Handle feedback and complaints; liaise with customers and teachers.
• Manage daily collections and class materials preparation.
• Data-entry and maintenance of Student Management System & CRM.
• Collaborate with Marketing on A&P plans.

Skills

Planning & multitasking

Interpersonal skills

MS Office

Bilingual English/Chinese

Weekend/evening shifts

Education

Diploma/Bachelor's/Professional Degree (Business Studies / Marketing / Business Admin / Mass Communications)

Tools

MS Office

Job description

Job Scope

• Provide course consultation to prospective customers
• Attend to walk-ins and telephone enquiries
• Process and administer new student’s enrolment
• Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
• Centre operations
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents’ feedbacks / students' progress
• Handle admin duties such as: daily collections, preparation of materials for classes
• Data-entry and maintaining Student Management System & CRM
• Work with Marketing team on A&P plans

Requirements

• Candidate must possess at least a Diploma / Bachelor's Degree / Professional Degree (In the field of Business Studies / Marketing / Business Administration / Mass Communications)
• At least 1 - 2 year(s) of working experience in the related field is required for this position.
• Effective planning & able to multi-tasks.
• Good interpersonal skills
• Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents’ feedbacks / students' progress.)
• Proficient in MS office applications
• Able to work on weekends & two weekday evenings that in line with centre's operating hours

Branch Locations (Travelling required between these locations)

• Thomson
• Punggol
• Sengkang

We regret that only shortlisted applicants will be notified.