Admin Assistant

WONG FONG ACADEMY PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

WONG FONG ACADEMY PTE. LTD. in Singapore seeks a diligent Customer Service Liaison Officer to support learners with course registrations and inquiries via online, walk-in, or phone contact.

You will maintain trainee databases, ensure enrolments are accurate, coordinate logistics with trainers, and provide sales support. The role includes basic billing tasks and building a company contacts database.

Qualifications

• Proven ability to assist learners with course registrations and enquiries.
• Experience maintaining trainee records and ensuring data accuracy.

Responsibilities

• Act as a customer service liaison to learners for registrations and enquiries (online/walk-in/call).
• Maintain and update trainee database (Training Management System).
• Ensure accurate trainee enrolment (Training Partners Gateway).
• Coordinate with trainers to manage training logistics and resources.
• Provide sales support and handle rescheduling and withdrawal requests.
• Perform simple finance tasks such as billing and invoicing.
• Build and maintain a database of company contacts.
• Ensure enrolments comply with SkillsFuture Singapore (SSG) regulations and flag non-compliance.
• Ensure workflow processes comply and escalate issues when needed.

Skills

Customer service

Data entry

Sales support

Workflow compliance

Tools

Microsoft Word

Microsoft Excel

Job description

• Act as a customer service liaison officer to the learners, to ensure their needs are met (i.e. attending to course registration, online/walk-in/call enquiries
• Maintain and updates accurate trainee database (Training Management System)
• Ensure accurate and updated trainee enrolment (Training Partners Gateway)
• Manage training logistics and resources through coordinating with trainers
• Provide sales support and attend to the rescheduling and withdrawal requests
• Provide simple finance functions such as billing, invoicing and accounts receivable matters
• Build up database of company contacts
• Support and check for the accuracy and compliance of enrolments and requirements in accordance to SkillsFuture Singapore (SSG) regulations
• Ensure compliance in the workflow processes and flag out any issues of non-compliance

Requirements:

• Proficient in Microsoft Word and Excel
• Able to commit 5 days work week of 8.5 scheduled hours
• Able to commit on weekend, including public holidays with Mondays and Tuesdays as regular rest days.
• Required to travel between branches (Joo Koon, Woodlands & Kaki Bukit)