ServiceNow Technical Lead (Contract) Singapore

tangspac professional services; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

tangspac professional services seeks a ServiceNow Platform and Product Lead to drive architecture, governance and product strategy across multiple engagements in Singapore.

The role focuses on delivering scalable ServiceNow solutions, leading technical teams, managing integrations, and driving AI-enabled automation while ensuring platform reliability and stakeholder alignment.

Qualifications

• Minimum of 7 years of experience delivering ServiceNow implementations in complex environments.
• Experience leading cross-functional teams and managing multiple projects simultaneously.
• Certified in CSA (mandatory) with ITIL Foundation and relevant ITSM/Discovery/Service Mapping knowledge.

Responsibilities

• Provide technical leadership across engagements ensuring successful ServiceNow implementations.
• Translate business needs into technical solutions and develop architectural blueprints.
• Define and execute the ServiceNow product vision, release strategy, and governance.

Skills

ServiceNow architecture

ITIL knowledge

Stakeholder mgmt

Team leadership

AI and automation

Vendor management

System integrations

Data governance

Communication skills

Problem solving

Education

Bachelor's degree in CS/IS

Tools

ServiceNow platform

CMDB governance

Cloud tooling

Job description

Job Title: ServiceNow Platform and Product Lead

Location: Singapore

Key Responsibilities

• Provide technical leadership and guidance across multiple engagements, ensuring the successful implementation of ServiceNow solutions.
• Translate business requirements into technical solutions, creating architectural blueprints that align with best practices and long-term goals.
• Develop and maintain a robust instance strategy, technical governance, and core data management to ensure the health and performance of the ServiceNow platform.
• Define, maintain, and communicate the ServiceNow product vision, value proposition, and release strategy. Serve as the primary point of contact for business stakeholders advocating for digital workflow enablement.
• Oversee the Manage Service partner on day-to-day operations and management of ServiceNow, including delegation of project work to external partners via structured projects in International SOS.
• Identify opportunities to apply AI and automation within ServiceNow to improve efficiency and user experience. Oversee adoption and governance of ServiceNow AI capabilities, ensuring secure and responsible use.
• Drive operational excellence by improving BAU performance and SLAs, ensuring strong vendor delivery, and proactively maintaining platform reliability through monitoring and issue prevention.
• Oversee integrations between ServiceNow and other systems, ensuring seamless data flow and interoperability.
• Work closely with internal teams to understand their needs and deliver tailored solutions that drive digital transformation. Adopt a collaborative approach towards vendor management.
• Mentor and train team members, fostering a culture of continuous learning and improvement.
• Establish and enforce technical governance processes, standards, and practices to maintain the integrity and security of the platform.

Job Profile

Required Skills And Knowledge

• Strong understanding of ServiceNow platform architecture, applications, and modules (e.g., ITSM, ITOM, ITAM, SPM).
• Proven experience with integrations between ServiceNow and other tools/systems.
• Demonstrated ability to lead technical teams and manage multiple projects simultaneously.
• Product ownership skills: road mapping, backlog management, release planning.
• Strong understanding of ServiceNow AI and automation capabilities.
• Ability to enforce platform standards and security controls, with strong understanding of CMDB governance, data integrity, and operational excellence.
• Excellent communication and interpersonal skills with strong stakeholder engagement at all levels including vendor and ability to translate business needs into scalable solutions.
• Strong analytical, organizational, and problem-solving skills, with a proactive approach to identifying and addressing challenges in a prioritized manner.
• Able to demonstrate a high degree of flexibility including out of office hours to support.
• Passion for Operational Excellence and Service Improvement.

Required Work Experience

• Minimum of 7 years of experience in ServiceNow implementation in complex environments.

Required Qualifications

• Bachelor's degree in computer science, information systems, or related field.
• ServiceNow certifications including CSA (mandatory) and preferably CIS ITSM, Discovery, or Service Mapping.
• ITIL Foundation (Mandatory).
• Cloud practitioners (Desirable).
• Agile or Scrum Certified.