Engagement Manager - ServiceNow | Salesforce

OCTOMATE STAFFING PTE. LTD.; Singapore; Hybrid; SGD 140,000 - 190,000; Full time

Job summary

OCTOMATE STAFFING PTE. LTD. seeks an experienced Project Manager to lead complex ServiceNow ITOM initiatives, aligning scope, timelines, and budgets with enterprise technology strategies.

You will coordinate cross-location teams, manage risks, and ensure reliable, observable ITOM operations. The role requires 8–12 years of project management experience, strong ServiceNow ITOM expertise, and excellent stakeholder communication.

Qualifications

• 8–12 years of professional project management experience.
• Significant exposure to enterprise technology initiatives and structured delivery practices.
• Strong hands-on experience coordinating ServiceNow ITOM projects and related modules.
• Proven ability to schedule, track risks, and report progress in complex programs.
• Excellent communication and stakeholder management across business and tech groups.
• Ability to work in a hybrid, day-shift model with virtual collaboration tools.

Responsibilities

• Lead complex ServiceNow ITOM projects from initiation to closure with clear scope, timelines, and budgets.
• Coordinate cross-location teams and resources in a structured roadmap for reliable delivery.
• Track milestones, resolve bottlenecks, and ensure stable, performant ITOM operations.
• Provide transparent status updates and risk visibility to business partners.
• Translate infrastructure needs into actionable ITOM configurations to improve monitoring and incident prevention.
• Facilitate rollout plans for discovery and event management to reduce service disruptions.

Skills

Project management

Stakeholder management

ServiceNow ITOM

Hybrid teamwork

Tools

ServiceNow ITOM

Job description

Responsibilities

• Lead complex ServiceNow ITOM projects from initiation through closure by defining clear scope realistic timelines budget constraints and success criteria that align with enterprise technology strategies and business value expectations.

• Oversee integrated project planning across hybrid work locations by organizing activities resources and dependencies in a structured roadmap that supports reliable day shift execution without travel requirements.

• Manage day to day project activities by tracking milestones resolving delivery bottlenecks and coordinating ServiceNow ITOM specialists to ensure consistent progress toward stable and performant operations management solutions.

• Drive effective stakeholder communication by providing transparent status updates risk visibility and expectation alignment so business partners understand project impacts on service reliability and operational efficiency.

• Coordinate requirements gathering with process owners and technical teams to translate infrastructure and operations needs into actionable ServiceNow ITOM configurations that improve monitoring automation and incident prevention.

• Guide configuration and rollout of ServiceNow ITOM capabilities such as discovery and event management by facilitating detailed implementation plans that reduce service disruptions and improve observability of critical systems.

• Monitor project risks and issues by maintaining an updated risk register organizing timely mitigation actions and escalating critical items so potential delivery delays or quality concerns are addressed before impacting production environments.

• Ensure adherence to organizational governance and compliance frameworks by applying standardized project management practices that support audit readiness data integrity and responsible use of operations management tooling.

• Collaborate with cross functional teams including infrastructure operations security and application owners to coordinate dependencies that allow ServiceNow ITOM solutions to integrate seamlessly with existing tools and processes.

• Promote continuous improvement in project delivery by analyzing lessons learned refining planning approaches and sharing best practices that elevate overall maturity of ServiceNow based operations management initiatives.

• Provide detailed progress reports and dashboards to senior stakeholders by summarizing achievements upcoming milestones and resource needs so decisions are data driven and aligned with strategic objectives.

• Align project execution with day shift scheduling in a hybrid work model by organizing ceremonies and checkpoints that maximize productivity while supporting flexibility and maintaining strong team collaboration.

• Support user readiness and adoption by coordinating training sessions documentation and post deployment assistance that help operations teams effectively use ServiceNow ITOM capabilities for proactive service management.

Qualifications

• Demonstrate eight to twelve years of professional project management experience with significant exposure to enterprise technology initiatives and structured delivery practices.

• Possess strong hands on experience managing ServiceNow ITOM projects with proven ability to coordinate discovery event management and related modules for large scale environments.

• Bring solid expertise in standard project management methodologies and tools enabling disciplined scheduling risk tracking and progress reporting for complex technical programs.

• Show proficiency in collaborating with infrastructure and operations teams to translate technical requirements into clear project deliverables that improve monitoring and incident response outcomes.

• Exhibit strong communication and stakeholder management skills that support clear expectation setting conflict resolution and sustained engagement across business and technology groups.

• Display ability to work effectively in a hybrid work arrangement within day shift constraints using virtual collaboration tools to maintain productivity and team cohesion.

We regret that only shortlisted candidates will be notified.

Jayden Ong | R24119451
EA Licence No. 23C1980