Strategic Service Delivery Leader

Public Service Division; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Public Service Division in Singapore seeks a programme lead to shape and oversee service strategy implementation across social services. You will analyse needs, engage stakeholders, and collaborate with SSAs and government agencies to deliver person-centred, data-driven programmes.

You will manage funding proposals, monitor indicators, and report to key stakeholders, ensuring efficient grant management and continuous improvement of service delivery.

Qualifications

• Strong communication & interpersonal skills to work with multiple stakeholders.
• Knowledge of grant management or social services adds value.

Responsibilities

• Analyze landscape and engage stakeholders to understand national strategies and identify needs and gaps.
• Partner with social service agencies, government agencies and stakeholders to develop and implement strategies.
• Engage with internal and external stakeholders to ensure alignment with objectives.
• Drive collaborations to develop innovative solutions.
• Oversee assessments of funding proposals for new programmes.
• Partner with service providers to grow person-centred, resource-efficient solutions.
• Set and monitor output, outcome and impact indicators.
• Perform budgetary operations for programmes.
• Manage performance evaluation and community funding allocation.
• Train and guide officers in programme implementation.
• Collate and produce reports for key stakeholders.
• Manage enhancements, maintenance and day-to-day operations for programme reporting and data collection.
• Work with government agencies to empower service users with information to find needed support.
• Enable real-time monitoring of key programme metrics and analyse programme data to identify trends.

Skills

Strong communication

Interpersonal skills

Organisational skills

Results-driven

Job description

Public Service Division in Singapore seeks a programme lead to shape and oversee service strategy implementation across social services. You will analyse needs, engage stakeholders, and collaborate with SSAs and government agencies to deliver person-centred, data-driven programmes.

You will manage funding proposals, monitor indicators, and report to key stakeholders, ensuring efficient grant management and continuous improvement of service delivery.