Social Services Program Lead

National Council of Social Service (NCSS); Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

National Council of Social Service (NCSS) in Singapore seeks a role to oversee the development and growth of effective services and initiatives for service users across subsectors. You will work with a team to achieve better outcomes, empower service users to live with dignity, and align strategies with national needs.

The role involves analysing landscape, engaging stakeholders, guiding SSAs, and strengthening service capacity through collaborations to deliver efficient, person-centred

Qualifications

• 2 to 7 years experience in human services sector.
• Experience in programme design and/or planning is advantageous.

Responsibilities

• Oversee development and growth of effective services and initiatives that meet the needs of service users.
• Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.
• Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps.
• Partner social service agencies, government agencies and other stakeholders to develop strategies.
• Guide SSAs in development of services to meet prioritised needs and gaps.
• Use data and ground experience to improve service delivery.
• Oversee assessments of funding proposals of new programmes.
• Assess and evaluating current portfolio of initiatives and programmes.
• Strengthen service capacity by partnering service providers to grow person-centred solutions and efficient delivery.
• Drive collaborations to develop innovative solutions to meet needs of service users.
• Set and/or achieve output, outcome and impact indicators for services.
• Manage and evaluate performance.
• Allocate community funding to critical services and review budget utilization.
• Perform budgetary operations and verify disbursements.

Skills

Stakeholder Management

Influencing & Facilitation

Project Management

Critical Thinking

Job description

National Council of Social Service (NCSS) in Singapore seeks a role to oversee the development and growth of effective services and initiatives for service users across subsectors. You will work with a team to achieve better outcomes, empower service users to live with dignity, and align strategies with national needs.

The role involves analysing landscape, engaging stakeholders, guiding SSAs, and strengthening service capacity through collaborations to deliver efficient, person-centred