Strategic Reservations & Rooms Operations Executive

ALTITUDE ORANGE GROVE PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ALTITUDE ORANGE GROVE PTE. LTD. in Singapore is seeking a Reservations & Operations Coordinator to support daily Rooms Division activities, focusing on reservations management, room inventory control, and systems accuracy.

You will coordinate with Front Office and Housekeeping to ensure smooth guest arrivals, accurate room statuses, and robust revenue integrity. In this fast-paced role, you will handle VIPs, maintain guest profiles, and look for upselling opportunities while contributing to

Qualifications

• Experience in hotel operations within the Rooms Division preferred.
• Opera / Opera Cloud experience is required.
• Strong understanding of hotel reservations, room inventory management, and Front Office operations.
• Service-oriented with strong attention to detail.
• Strong communication, organization, coordination, and problem-solving skills.
• Ability to work effectively both independently and within a team environment.

Responsibilities

• Manage daily reservations, including bookings, amendments, cancellations, and special requests.
• Monitor room inventory, availability, and allocations to maximise occupancy and operational efficiency.
• Coordinate with Front Office and Housekeeping to ensure accurate room status updates and smooth guest arrivals and departures.
• Handle room discrepancies and operational changes promptly to minimise guest impact.
• Respond professionally to guest enquiries regarding reservations, room availability, and rates.
• Identify upselling opportunities to enhance guest experience and maximise revenue.
• Support operational coordination during high occupancy and peak periods.

Job description

ALTITUDE ORANGE GROVE PTE. LTD. in Singapore is seeking a Reservations & Operations Coordinator to support daily Rooms Division activities, focusing on reservations management, room inventory control, and systems accuracy.

You will coordinate with Front Office and Housekeeping to ensure smooth guest arrivals, accurate room statuses, and robust revenue integrity. In this fast-paced role, you will handle VIPs, maintain guest profiles, and look for upselling opportunities while contributing to