Reservations & Rooms Operations Lead

The Standard, Singapore; Singapore; Sur place; SGD 42 000 - 65 000; Plein temps

Résumé du poste

The Standard, Singapore is seeking a Reservations & Rooms Division Coordinator to support and coordinate daily Rooms Division operations with a focus on reservations management, room inventory control, systems accuracy, and operational administration.

You will ensure effective coordination across Rooms Division and Reservations to maintain room readiness, guest satisfaction, and revenue integrity while supporting onboarding and cross-training within the team.

Qualifications

• Experience in hotel operations within the Rooms Division.
• Strong understanding of hotel reservations, room inventory management, and Front Office operations.
• Excellent reading, writing, and verbal communication skills in English; additional language proficiency is an advantage.

Responsabilités

• Manage daily reservations, including bookings, amendments, cancellations, and special requests.
• Monitor room inventory, availability, and allocations to maximise occupancy and operational efficiency.
• Coordinate with Front Office and Housekeeping to ensure accurate room status updates and smooth guest arrivals and departures.
• Handle room discrepancies and operational changes promptly to minimise guest impact.
• Respond professionally to guest enquiries regarding reservations, room availability, and rates.
• Identify upselling opportunities to enhance guest experience and maximise revenue.
• Support operational coordination during high occupancy and peak periods.
• Flag VIP arrivals, maintain guest profile data integrity.
• Prepare and maintain operational and performance reports.
• Reconcile OTA reservations and commission reports, validate billing, and generate operational performance reports.

Connaissances

Reservations management

Attention to detail

Communication

Organization

Problem-solving

Independent work

Outils

Opera / Opera Cloud

Microsoft Office

Description du poste

The Standard, Singapore is seeking a Reservations & Rooms Division Coordinator to support and coordinate daily Rooms Division operations with a focus on reservations management, room inventory control, systems accuracy, and operational administration.

You will ensure effective coordination across Rooms Division and Reservations to maintain room readiness, guest satisfaction, and revenue integrity while supporting onboarding and cross-training within the team.