Strategic LTSA & Marine Service Delivery Lead

WinGD Ltd.; Singapore; Vor Ort; SGD 120.000 - 180.000; Vollzeit

Zusammenfassung

WinGD Ltd. in Singapore invites an experienced Contract Manager to lead LTSA service delivery, coordinating with Sales, Field Service, Spare Parts and Technical Experts to ensure customer satisfaction and operational excellence.

You will manage end-to-end LTSA lifecycle, track KPIs, and drive improvements while maintaining strong relationships with customers. Fluent English is required; Mandarin is a plus. Willingness to travel internationally is expected.

Qualifikationen

• Degree in Engineering, Logistics, Business or related field; extensive experience in marine service operations, customer support, or LTSA management considered.
• 7–10 years of merchant marine industry experience across service operations, business development, and customer support.
• Strong technical and commercial acumen with LTSA management and cross-functional collaboration.
• Excellent communication and relationship-building skills.
• Experience with SAP S/4HANA, CRM tools (e.g., ShareCRM), and MS Office; MS Project is a plus.
• Self-driven, hands-on, and proactive with adaptability to changing priorities.
• Team-oriented with WinGD values: innovation, customer focus, sustainable progress.
• Fluent in English; Mandarin desirable; additional languages welcome.
• Willingness to travel internationally.

Aufgaben

• Serve as the main LTSA contact for customers, ensuring timely updates on service delivery and maintenance schedules.
• Oversee end-to-end LTSA delivery, including tools, spare parts, and workshop logistics; ensure QHSE compliance.
• Support LTSA lifecycle from proposal to renewal, aligning technical and commercial aspects.
• Collaborate with Sales, Field Service, Spare Parts, and Technical Experts to resolve issues.
• Track service KPIs, manage invoicing input, and report status to customers and stakeholders.
• Identify opportunities to enhance service offerings and upsell solutions.

Kenntnisse

LTSA management

Maritime service operations

Customer engagement

Cross-functional collaboration

SAP S/4HANA

CRM tools

MS Project

English fluency

Travel readiness

Relationship building

Ausbildung

Degree in Engineering, Logistics, or Business

Tools

SAP S/4HANA

ShareCRM

Microsoft Office

MS Project

Jobbeschreibung

WinGD Ltd. in Singapore invites an experienced Contract Manager to lead LTSA service delivery, coordinating with Sales, Field Service, Spare Parts and Technical Experts to ensure customer satisfaction and operational excellence.

You will manage end-to-end LTSA lifecycle, track KPIs, and drive improvements while maintaining strong relationships with customers. Fluent English is required; Mandarin is a plus. Willingness to travel internationally is expected.