Expert Technical Support LTSA

WinGD Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Tech training

Professional development

Global network

Job summary

WinGD Ltd. seeks an Expert Technical Support LTSA to deliver high-level technical support for customers operating WinGD 2-stroke engines under LTSA. You will handle inquiries, investigations and troubleshooting, contribute through root cause analysis and technical reporting, and collaborate with WIDE Remote Monitoring Centers.

Candidates should hold a B.Sc. or M.Sc. in Mechanical Engineering with strong knowledge of 2-stroke engines, excellent English, and a customer‑oriented approach.

Qualifications

• B.Sc. or M.Sc. in Mechanical Engineering or equivalent.
• Strong knowledge of 2-stroke marine engines and their operation.
• Experience in field service or knowledge of WinGD products is advantageous.
• Experience in technical troubleshooting, performance analysis, and remote investigations.
• Analytical mindset with attention to detail and systematic problem-solving.
• Customer-oriented with commitment to high-quality technical support.
• Excellent written and spoken English; ability to collaborate independently.
• Proficiency in Microsoft Office and reporting tools.

Responsibilities

• Provide high-level technical support to customers operating WinGD 2-stroke engines under LTSA.
• Ensure timely handling of customer inquiries, investigations, and troubleshooting activities.
• Contribute through Root Cause Analysis, technical reporting, and continuous improvement.
• Support product development activities and cooperate with WIDE Remote Monitoring Centers.
• Provide Technical Customer Support and perform Technical Analysis and Troubleshooting.
• Reporting and Documentation.
• Product Improvement and Knowledge Development.

Skills

2-stroke engines

Analytical mindset

Effective communication

English proficiency

Education

B.Sc./M.Sc. Mechanical Eng

Tools

MS Office

Digital reporting tools

Job description

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Powering transformation for a sustainable future

At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.
As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.
Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.
WinGD is looking for a

Expert Technical Support LTSA

Job Startdate: As per our agreement

Responsibilities

• Provide high-level technical support to customers operating WinGD 2-stroke engines under LTSA(Long Term Service Agreement)
• Ensure timely handling of customer inquiries, investigations, and troubleshooting activities
• Contribute through Root Cause Analysis, technical reporting, and continuous improvement
• Support product development activities and cooperate with WIDE Remote Monitoring Centers
• Provide Technical Customer Support and perform Technical Analysis and Troubleshooting
• Reporting and Documentation
• Product Improvement and Knowledge Development

Requirements

• B.Sc. or M.Sc. in Mechanical Engineering or equivalent educational background
• Strong experience and knowledge of 2-stroke marine engines and their operation
• Experience in field service activities or knowledge of WinGD products so as customer support processes are considered an advantage
• Experience in technical troubleshooting, performance analysis, and remote investigations
• Strong analytical mindset with excellent attention to detail and systematic problem-solving skills
• Customer-oriented approach with commitment to delivering high-quality technical support
• Excellent communication and collaboration skills with the ability to work independently
• Good knowledge of Microsoft Office applications and digital reporting tools
• Strong command of English, both written and spoken
• Passion for learning, new technologies, and continuous professional development

Our Offer

• An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
• A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
• Award winning and extraordinary products
• Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
• Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
• In-house technology training and professional development opportunities