Contract Manager

WinGD Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

WinGD Ltd. in Singapore invites an experienced Contract Manager to lead LTSA service delivery, coordinating with Sales, Field Service, Spare Parts and Technical Experts to ensure customer satisfaction and operational excellence.

You will manage end-to-end LTSA lifecycle, track KPIs, and drive improvements while maintaining strong relationships with customers. Fluent English is required; Mandarin is a plus. Willingness to travel internationally is expected.

Qualifications

• Degree in Engineering, Logistics, Business or related field; extensive experience in marine service operations, customer support, or LTSA management considered.
• 7–10 years of merchant marine industry experience across service operations, business development, and customer support.
• Strong technical and commercial acumen with LTSA management and cross-functional collaboration.
• Excellent communication and relationship-building skills.
• Experience with SAP S/4HANA, CRM tools (e.g., ShareCRM), and MS Office; MS Project is a plus.
• Self-driven, hands-on, and proactive with adaptability to changing priorities.
• Team-oriented with WinGD values: innovation, customer focus, sustainable progress.
• Fluent in English; Mandarin desirable; additional languages welcome.
• Willingness to travel internationally.

Responsibilities

• Serve as the main LTSA contact for customers, ensuring timely updates on service delivery and maintenance schedules.
• Oversee end-to-end LTSA delivery, including tools, spare parts, and workshop logistics; ensure QHSE compliance.
• Support LTSA lifecycle from proposal to renewal, aligning technical and commercial aspects.
• Collaborate with Sales, Field Service, Spare Parts, and Technical Experts to resolve issues.
• Track service KPIs, manage invoicing input, and report status to customers and stakeholders.
• Identify opportunities to enhance service offerings and upsell solutions.

Skills

LTSA management

Maritime service operations

Customer engagement

Cross-functional collaboration

SAP S/4HANA

CRM tools

MS Project

English fluency

Travel readiness

Relationship building

Education

Degree in Engineering, Logistics, or Business

Tools

SAP S/4HANA

ShareCRM

Microsoft Office

MS Project

Job description

Powering transformation for a sustainable future

At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.

As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.

Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.

WinGD is looking for a

Contract Manager

Location: Singapore

Job Startdate: 28/07/2026

Workload: 100%

Key Responsibilities

The Contact Manager acts as the primary interface between WinGD and customers for Long-Term Service Agreements (LTSAs). The role ensures smooth communication, coordination, and execution of service commitments, focusing on customer satisfaction and operational excellence.

• Serve as the main point of contact for LTSA customers, ensuring timely updates on service execution, spare parts delivery, and maintenance schedules.
• Oversee end-to-end delivery of maintenance services, including tools, spare parts, and workshop logistics. Ensure compliance with QHSE standards and adapt to changes in scope or timing.
• Support LTSA lifecycle from proposal preparation and negotiation to execution and renewal. Ensure technical and commercial alignment with customer requirements.
• Work closely with Sales, Field Service, Spare Parts, and Technical Experts to resolve issues promptly and deliver seamless service.
• Track service KPIs, manage invoicing input, and provide regular status reports to customers and internal stakeholders.
• Identify opportunities to enhance service offerings and upsell additional solutions based on customer needs and market insights.

Requirements

• Degree in Engineering, Logistics, Business, or a related field. Candidates with extensive relevant experience in marine service operations, customer support, or LTSA management will also be considered.
• 7-10 years of experience in the merchant marine industry across service operations, business development, and customer support
• Strong technical and commercial acumen, with proven experience in 2-stroke engine service models, LTSA management, customer engagement, and global cross-functional collaboration.
• Strong communication and relationship building skills.
• Working experience with SAP S/4HANA, CRM tools (e.g., ShareCRM), and Microsoft Office. Experience with MS Project is considered an advantage.
• Self-driven, hands-on, and structured, with a proactive mindset and readiness to adapt to changing priorities.
• Team-oriented and aligned with WinGD's values of innovation, customer focus, and sustainable progress.
• Fluent in English. Knowledge of Mandarin is desirable but not mandatory; additional languages are an asset.
• Willingness to travel internationally.

Our Offer

• An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
• A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
• Award winning and extraordinary products
• Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
• Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
• In-house technology training and professional development opportunities