Strategic Logistics Key Account Lead

Align Recruitment Pte Ltd; Singapore; On-site; SGD 42,000 - 62,000; Full time

Benefits offered by this job

AWS

Annual Leave

Medical Coverage

Job summary

Align Recruitment Pte Ltd is seeking a dedicated Key Account Executive for a leading MNC in the logistics sector in Singapore. The role focuses on solidifying relationships with major customers and acting as the primary interface between clients and internal teams.

You will coordinate with Sales, Logistics, and Finance to fulfill client requirements, provide timely updates, and support continuous service improvements.

Qualifications

• Minimum Diploma in Business or an equivalent qualification and 2 years of relevant customer service experience.
• Strong verbal and written communication skills to engage effectively with clients and internal teams.
• Detail-oriented with a high level of accuracy when handling large volumes of data.

Responsibilities

• Manage day-to-day client requirements to ensure smooth operations and consistent service delivery.
• Serve as the main point of contact for clients, handling communications promptly and professionally.
• Build and maintain strong client relationships to support long-term engagement and account growth.
• Respond to client enquiries regarding orders, quotations, shipments, inventory, and other service-related matters.
• Provide timely updates on delivery schedules and stock availability to support client planning.
• Follow up on issues and concerns to ensure prompt resolution and maintain high service standards.
• Work closely with internal teams, including Sales, Logistics, Supply Chain, and Finance, to fulfil client requirements.
• Monitor workflows, manage client expectations, and provide regular progress updates.
• Support demand planning activities with clients to ensure supply is aligned with business needs.
• Prepare weekly and monthly reports for management and clients, highlighting key performance indicators and operational updates.
• Identify areas for improvement and implement initiatives to enhance efficiency and customer satisfaction.
• Establish effective feedback channels to support continuous service and process improvement.
• Support special projects, process enhancements, and new service rollouts.
• Assist in onboarding and knowledge sharing with new team members to maintain service standards.
• Keep updated on industry trends and client developments to anticipate needs and recommend proactive solutions.

Skills

Client coordination

Relationship management

Communication

Cross-functional liaison

Time management

Negotiation

Data accuracy

Education

Diploma in Business

Job description

Align Recruitment Pte Ltd is seeking a dedicated Key Account Executive for a leading MNC in the logistics sector in Singapore. The role focuses on solidifying relationships with major customers and acting as the primary interface between clients and internal teams.

You will coordinate with Sales, Logistics, and Finance to fulfill client requirements, provide timely updates, and support continuous service improvements.