Strategic Ocean Freight Key Account Manager

Direct Search Global; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Direct Search Global is seeking an experienced Key Account Manager to own strategic customer relationships and drive growth within 4PL and supply chain solutions in Singapore. The role collaborates with operations, technology and logistics partners to deliver integrated, end-to-end services.

The ideal candidate brings strong commercial acumen, stakeholder management, and a deep understanding of complex supply chain operations, with a track record of expanding major accounts.

Qualifications

• Degree or Diploma in Logistics, Supply Chain Management, Business, Transport or related discipline.
• Several years of experience in key account management or related commercial roles within logistics or supply chain.
• Strong understanding of end-to-end supply chain and logistics operations.
• Proven ability to identify and develop account-growth opportunities.
• Excellent communication, presentation and relationship-building skills.

Responsibilities

• Manage and develop relationships with key strategic customers, acting as the primary contact for commercial matters.
• Develop understanding of customers' supply chain requirements, objectives and challenges.
• Own customer satisfaction, service performance and overall account health.
• Collaborate with internal teams and external logistics partners to deliver end-to-end supply chain solutions.
• Coordinate with transport providers, freight forwarders, warehouses and carriers.
• Monitor account performance against KPIs, SLAs and contracts.
• Conduct regular business reviews with customers and present performance updates.
• Identify opportunities for account growth, cross-selling and service expansion.
• Develop account plans, strategies and commercial development plans.
• Identify pain points and develop practical solutions with stakeholders.
• Support negotiations, pricing discussions, tenders, renewals and proposals.
• Prepare quotations and presentations for customers.
• Monitor market trends and customer requirements.
• Manage escalations and resolve issues promptly.
• Maintain records of activities and discussions.
• Collaborate with regional and global teams to leverage cross-border opportunities.
• Represent the organisation at meetings and industry events.

Skills

Key account management

Customer management

Business development

Logistics knowledge

Education

Degree or Diploma in Logistics/Supply Chain/Business/Transport

Job description

Direct Search Global is seeking an experienced Key Account Manager to own strategic customer relationships and drive growth within 4PL and supply chain solutions in Singapore. The role collaborates with operations, technology and logistics partners to deliver integrated, end-to-end services.

The ideal candidate brings strong commercial acumen, stakeholder management, and a deep understanding of complex supply chain operations, with a track record of expanding major accounts.