Strategic IT Accounts Manager

UPPER SPRING CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Upper Spring Consulting Pte. Ltd. is seeking a dedicated accounts manager to join its client service team in Singapore.

You will be the main contact for client concerns, manage relationships, and coordinate with cross-functional teams to deliver solutions that meet budget and needs. Candidates should have a diploma or degree with at least four years in account or customer-facing roles within IT, and hold strong presentation, negotiation, and upsell abilities to act as a trusted advisor to

Qualifications

• Diploma or Bachelor's Degree in Marketing, Business Admin, IT, Communications, Engineering or relevant field.
• Minimum 4 years of account or customer experience in IT, preferred.
• Strong network in enterprise/government IT sectors.
• Excellent communication, listening, and negotiation skills.
• Ability to build rapport with customers and teams; bid management experience.

Responsibilities

• Serve as the main point of contact for client concerns and needs.
• Build and strengthen client relationships; manage contract updates/renewals.
• Coordinate between customers and cross-functional internal teams to deliver solutions on time and within client budgets.
• Develop understanding of products and services to upsell and cross-sell to clients.
• Maintain trusted advisor relationships with key accounts and executives.
• Monitor accounts to ensure service within budget and needs.
• Collaborate with internal teams to improve business and customer fulfilment.
• Generate progress reports for clients and management; communicate initiative progress.
• Forecast and track key account metrics and opportunities.
• Onboard new customers and develop existing relationships with Sales and management.

Skills

Client management

Relationship building

Negotiation

Communication

Presentation

Data analysis

Upsell/cross-sell

Bid management

Strategic thinking

Education

Bachelor's/Diploma in Marketing/Business/IT

Job description

Upper Spring Consulting Pte. Ltd. is seeking a dedicated accounts manager to join its client service team in Singapore.

You will be the main contact for client concerns, manage relationships, and coordinate with cross-functional teams to deliver solutions that meet budget and needs. Candidates should have a diploma or degree with at least four years in account or customer-facing roles within IT, and hold strong presentation, negotiation, and upsell abilities to act as a trusted advisor to