Strategic HR Tech Success Consultant

JOBTECH PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

JobTech Pte Ltd is expanding its Customer Success team to drive strategic value for HR leaders. You will act as a trusted advisor, focusing on talent transformation, platform adoption, and churn prevention across a growing customer portfolio.

You will lead onboarding, training sessions, and executive briefings, leveraging AI analytics to optimize usage and deliver measurable business outcomes.

Qualifications

• 3+ years in a Customer Success, Strategic Account Management, or SaaS implementation role.
• Experience working with HR/People teams or HR Tech/SaaS space.
• Strong ability to lead conversations, deliver strategic reviews, and drive business value.

Responsibilities

• Act as a strategic partner to HR leaders, aligning platform capabilities with talent development goals and KPIs.
• Leverage AI analytics to monitor usage trends, identify risk signals, and implement retention strategies to prevent churn.
• Lead Executive Business Reviews with data-driven insights and value metrics for customers.
• Collaborate with Product, Support, and Engineering to feed customer insights into the product roadmap and improve workflows.

Skills

Customer Success

Strategic Account Management

SaaS Implementation

Tools

HubSpot

GitHub

Project management tools

Job description

JobTech Pte Ltd is expanding its Customer Success team to drive strategic value for HR leaders. You will act as a trusted advisor, focusing on talent transformation, platform adoption, and churn prevention across a growing customer portfolio.

You will lead onboarding, training sessions, and executive briefings, leveraging AI analytics to optimize usage and deliver measurable business outcomes.