Strategic Customer Success Manager – Global Logistics

JAS Worldwide; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

JAS Worldwide is seeking a Customer Success Manager to lead strategic and operational initiatives across designated accounts on a global, regional, or national scope. You will collaborate with Global Strategic Account Management and regional/national teams to drive customer experience, reporting, and value delivery.

The role focuses on driving SOPs, QBRs, dashboards, and analytics, while aligning with GSAM/RAM/NAM on commercial and service excellence for high-value clients in the freight

Qualifications

• Thorough knowledge of transportation industry logistics and freight forwarding.

Responsibilities

• Lead strategic and operational initiatives for designated high-value accounts.

Skills

Organizational Skills

Communication

Presentation Skills

Logistics Knowledge

Sales Techniques

Teamwork

Self-motivation

Multitasking

Education

College degree preferred

Tools

CRM system

Microsoft Office

Job description

JAS Worldwide is seeking a Customer Success Manager to lead strategic and operational initiatives across designated accounts on a global, regional, or national scope. You will collaborate with Global Strategic Account Management and regional/national teams to drive customer experience, reporting, and value delivery.

The role focuses on driving SOPs, QBRs, dashboards, and analytics, while aligning with GSAM/RAM/NAM on commercial and service excellence for high-value clients in the freight