Customer Success Executive

Satsaco Group; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Satsaco Group is seeking a Customer Success Executive (Logistics) to manage and grow existing accounts, delivering after-sales support and logistics solutions. You will coordinate with warehouse, freight, and operations teams to meet service commitments while driving retention and wallet share.

Ideal candidates hold a diploma or degree in logistics or related fields with 3–6 years in logistics or account management and possess strong communication, negotiation, and analytical skills.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, Business, or related discipline.
• 3–6 years of experience in logistics, customer success, account management, or supply chain operations.
• Strong knowledge of warehouse and freight operations.
• Commercial mindset with ability to identify and develop business opportunities within existing accounts.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage and develop long-term relationships with assigned customer accounts.
• Serve as the primary contact and trusted advisor for customers.
• Conduct regular customer meetings and business reviews to understand operational needs and opportunities.
• Ensure high levels of customer satisfaction through proactive communication and effective issue resolution.
• Coordinate with Warehouse, Freight, and Operations teams to meet service commitments.
• Monitor service KPIs and operational performance across assigned accounts.
• Analyze service performance and recommend process improvements.
• Resolve complex operational issues and manage service recovery.
• Identify upsell and cross-sell opportunities within existing accounts.
• Prepare quotations and pricing proposals with Sales and Operations teams.
• Support contract renewals and service enhancement initiatives.
• Drive customer retention and account growth.

Skills

CRM

Relationship building

Negotiation

Presentation skills

Analytical thinking

Problem solving

Communication

Account management

Multi-tasking

Education

Diploma or Degree in Logistics, Supply Chain Management, Business, or related discipline

Tools

Microsoft Office

Excel

Job description

The Customer Success Executive (Logistics) is responsible for managing and growing existing customer accounts by delivering exceptional after-sales support and logistics solutions.

The role partners closely with customers and internal teams to ensure operational excellence, strengthen long-term customer relationships, drive customer retention, and identify opportunities to grow existing accounts through warehousing, freight, and value-added logistics services.

Key Responsibilities

Customer Relationship Management

• Manage and develop long-term relationships with assigned customer accounts.
• Serve as the primary point of contact and trusted advisor for customers.
• Conduct regular customer meetings and business reviews to understand operational needs, address challenges, and identify improvement opportunities.
• Ensure high levels of customer satisfaction through proactive communication and effective issue resolution.

Operations & Service Excellence

• Coordinate with Warehouse, Freight, and Operations teams to ensure service commitments are met.
• Monitor service KPIs and operational performance across assigned accounts.
• Analyze service performance and recommend process improvements to enhance operational efficiency and customer experience.
• Resolve complex operational issues and manage service recovery effectively.

Business Growth

• Identify, develop, and convert upselling and cross-selling opportunities within existing customer accounts.
• Promote the Company's warehousing, freight, and value-added logistics solutions based on customers' evolving business needs.
• Prepare quotations and pricing proposals in collaboration with the Sales and Operations teams.
• Support contract renewals and service enhancement initiatives.
• Drive customer retention, account growth, and increased wallet share.
• Collaborate with the Sales and Business Development teams on expansion opportunities where required.
• Prepare and present service performance reports and business reviews.
• Analyze customer feedback and recommend initiatives to improve service quality.
• Maintain accurate customer account documentation and records.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business, or a related discipline.
• 3–6 years of experience in logistics, customer success, account management, or supply chain operations.
• Strong knowledge of warehouse and freight operations.
• Experience managing customer accounts in a logistics environment.
• Commercial mindset with the ability to identify and develop business opportunities within existing accounts.
• Excellent communication, relationship-building, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office, particularly Excel.
• Ability to manage multiple customer accounts in a fast-paced environment.