Strategic CSM Associate: Drive Adoption & Growth

Rozgoo; Singapore; Hybrid; SGD 55,000 - 90,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Sales training in MEDDIC and Command

Inclusive company culture

Mentor and buddy program

Continuous professional development

New hire stock equity (RSU) and ESPP

Generous global benefits

Job summary

Datadog in Singapore is seeking a Customer Success Associate to manage long-term relationships with a high volume of customers, drive product adoption, and identify growth opportunities while ensuring successful use and retention.

You will be an advocate for customers, relay their needs internally, and work with support, product, finance, and legal to deliver a positive experience. The role emphasizes collaboration in a hybrid work environment.

Qualifications

• Customer-focused mindset with commitment to long-term relationships.
• Strong communication skills with attention to detail.
• Experience negotiating contracts and handling pricing objections for upsell/cross-sell.
• 2–5 years in a customer-facing role and interest in Customer Success.
• Bonus: Vietnamese and/or Thai language proficiency is a plus.

Responsibilities

• Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
• Manage requests from your book of business such as technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience.
• Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
• Act as an advisor to customers to ensure they’re leveraging the solution effectively.
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).

Job description

Datadog in Singapore is seeking a Customer Success Associate to manage long-term relationships with a high volume of customers, drive product adoption, and identify growth opportunities while ensuring successful use and retention.

You will be an advocate for customers, relay their needs internally, and work with support, product, finance, and legal to deliver a positive experience. The role emphasizes collaboration in a hybrid work environment.