Strategic CSBP: Enterprise Planning & EPM

Scmdojo; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Anaplan in Singapore is seeking a Customer Success Business Partner to join the Customer Success team. You will act as a strategic adviser and transformation partner for enterprise customers, leveraging Anaplan’s platform and AI capabilities to drive measurable outcomes and ROI.

You will manage a portfolio of enterprise customers, lead executive reviews with C-suite stakeholders, and align success plans to value realization while collaborating with Sales to expand platform adoption.

Qualifications

• 8+ years in customer-facing roles such as customer success, presales or management consulting.
• Deep subject matter expertise in FP&A or Supply Chain Planning, with strong understanding of EPM and Enterprise Planning & Analytics.
• Excellent communication, presentation, and interpersonal skills with a consultative, value-oriented approach.
• Bachelor’s degree; CA/MBA a plus.

Responsibilities

• Own and nurture relationships with C-suite executives and senior stakeholders, establishing yourself as a trusted advisor.
• Lead Executive Business Reviews (EBRs) and connect Anaplan's capabilities to the customer's strategic priorities.
• Advise on establishing a Center of Excellence and governance to enable scale and self-sufficiency.
• Drive measurable ROI and business outcomes across onboarding, implementation, and adoption phases.
• Develop success plans aligned to value realization, adoption, and growth objectives.

Skills

Customer success

Communication

Consultative approach

Stakeholder management

Education

Bachelor's degree

CA/MBA preferred

Job description

Anaplan in Singapore is seeking a Customer Success Business Partner to join the Customer Success team. You will act as a strategic adviser and transformation partner for enterprise customers, leveraging Anaplan’s platform and AI capabilities to drive measurable outcomes and ROI.

You will manage a portfolio of enterprise customers, lead executive reviews with C-suite stakeholders, and align success plans to value realization while collaborating with Sales to expand platform adoption.