Client Success Manager

GARTNER ADVISORY (SINGAPORE) PTE LTD; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Gartner Advisory (Singapore) Pte Ltd is seeking an Associate in Client Success to ensure clients derive value from Gartner subscriptions, onboarding clients, and driving engagement across teams.

You will manage relationships with senior to junior client professionals, require Mandarin to handle Taiwan clients, and demonstrate strong English skills. A bachelor’s degree is preferred.

Qualifications

• 5+ years relevant professional experience.
• Native proficiency in Mandarin to manage clients in Taiwan; high proficiency in English.
• Proven track record of success fueled by a passion for delightful client experience.
• Strong communication, problem solving, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.

Responsibilities

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Conduct client calls, understand client priorities, and recommend a program of action that drives high value and return on investment on their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics.
• Renew assigned accounts.

Skills

Mandarin proficiency

English proficiency

Client relationship management

Communication

Problem solving

Collaboration

Prioritization

Critical thinking

Influencing

Education

Bachelor’s degree

Job description

About the role:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Conduct client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics
• Renew assigned accounts

What you will need:

• 5+ years relevant professional experience
• Native proficiency in Mandarin to manage clients in Taiwan, high proficiency in English
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, problem solving, collaboration, prioritization, critical thinking, and influencing skills
• Bachelor’s degree preferred