Strategic Account Manager — Customer Growth & Success

PatSnap; Singapore; Sur place; SGD 60 000 - 120 000; Plein temps

Résumé du poste

Patsnap is seeking an Account Manager to manage a portfolio of innovative clients from various industries in Singapore. You will drive customer success, renewals, and expansion opportunities while ensuring maximum value from Patsnap’s platform.

This in-office role focuses on building lasting relationships and delivering measurable business outcomes. You’ll collaborate with internal teams and leverage AI-powered capabilities to tailor outreach, drive onboarding, and foster adoption across the

Qualifications

• 3+ years in B2B SaaS customer success or account management roles.
• Experience in enterprise software, AI, or information services is a plus.
• Excellent interpersonal and presentation skills.

Responsabilités

• Build trusted, long-term relationships with customers and understand their goals.
• Drive onboarding and product adoption to deliver measurable value.
• Deliver tailored training and workshops to expand usage and opportunities.
• Monitor engagement, address churn risks, and strengthen renewal readiness.
• Collaborate with internal teams to resolve challenges and advocate for customers.
• Use insights and usage data to improve engagement strategies.

Connaissances

B2B SaaS

Customer success

Account management

Stakeholder engagement

Formation

Bachelor degree

Outils

ChatGPT

Claude

Gemini

CRM systems

Description du poste

Patsnap is seeking an Account Manager to manage a portfolio of innovative clients from various industries in Singapore. You will drive customer success, renewals, and expansion opportunities while ensuring maximum value from Patsnap’s platform.

This in-office role focuses on building lasting relationships and delivering measurable business outcomes. You’ll collaborate with internal teams and leverage AI-powered capabilities to tailor outreach, drive onboarding, and foster adoption across the