Store Operations Lead – SOPs, KPIs & Coaching Singapore

FOODPANDA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Benefits offered by this job

Learning curve

International workplace

Team events

Birthday leave

Anniversary leave

Global growth

Job summary

foodpanda Singapore invites a proactive Store Manager to lead a PandaMart store, drive SOPs, and coach the warehouse team for efficiency. You will oversee daily operations, inventory processes, KPI achievement, and compliance with HR policies, reporting to Operations Manager.

Singapore-based role with strong leadership responsibilities. This role requires hands-on leadership, cross-functional collaboration with logistics, customer service excellence, and the ability to implement process

Qualifications

• 2+ years in warehouse or store management.
• Knowledge of operations and customer experience principles.
• Familiar with local legislation.
• Working knowledge of performance metrics.
• Experience with WMS or inventory systems.

Responsibilities

• Execute the store business plan to optimize sales and profits.
• Coordinate end-to-end store inventory processes from inbound to dispatch.
• Refine company policies to improve operational efficiency.
• Supervise staff to ensure policies are implemented with excellence.
• Ensure HR policy compliance at store level for a cohesive structure.
• Hire, train, counsel and appraise staff.
• Allocate manpower for scheduling and efficiency.
• Steer store operations to meet SLAs and KPIs.
• Manage Workplace Safety & Health procedures and compliance.
• Conduct periodical stock takes and document results.
• Ensure implementation of policies and work standards.
• Coordinate periodic facilities maintenance with Realty Facility Manager.

Skills

Warehouse management

Retail store management

Customer service

Performance metrics

WMS familiarity

Independent worker

Tools

Warehouse Management Systems

Job description

foodpanda Singapore invites a proactive Store Manager to lead a PandaMart store, drive SOPs, and coach the warehouse team for efficiency. You will oversee daily operations, inventory processes, KPI achievement, and compliance with HR policies, reporting to Operations Manager.

Singapore-based role with strong leadership responsibilities. This role requires hands-on leadership, cross-functional collaboration with logistics, customer service excellence, and the ability to implement process