Store Manager (pandamart)

foodpanda; Singapore; On-site; SGD 45,000 - 65,000; Full time

Benefits offered by this job

Birthday Leave

Work Anniversary Leave

Job summary

foodpanda, part of Delivery Hero Group, is seeking a self-driven Store Manager to organise and oversee a PandaMart store in Singapore. The role focuses on setting up SOPs and coaching the warehouse team to operate efficiently and profitably, while ensuring alignment with company policies and safety standards.

This position reports to the Operations Manager and is based in Singapore, requiring leadership to drive performance, schedule staff, and maintain excellent customer service and regulatory

Qualifications

• At least 2 years of proven experience in warehouse management or retail store management.
• In depth knowledge of operations and customer experience principles (e.g. supply chain, customer service, JIT, Six Sigma etc.).
• Knowledge of local legislation affecting operations.
• Working knowledge of performance/operation metrics.
• Familiar with Warehouse Management Systems or Inventory Management Systems.

Responsibilities

• Execute the store business plan to optimize sales and profits.
• Coordinate end-to-end store inventory processes from inbound management to stock handling and order dispatching.
• Implement and refine company policies to improve operational efficiency.
• Supervise staff to ensure adherence to strategies and procedures.
• Ensure compliance with HR policies and regulatory requirements at store level.
• Hire, train, counsel and appraise staff.
• Allocate manpower resources for scheduling and efficiency.
• Steer store operations toward agreed SLAs and KPIs.
• Maintain a safe and healthy working environment per Workplace Safety & Health regulations.
• Conduct periodic stock takes and document results.
• Coordinate maintenance and escalations to Realty Facility Manager.

Skills

Warehouse management

Inventory management

Customer experience principles

Performance metrics

People skills

Independent worker

Tools

Warehouse Management Systems

Inventory Management Systems

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for a self-driven and experienced Store Manager to organise and oversee the daily operations of a PandaMart store in Singapore. The successful candidate will ensure that our operations are well-coordinated and productive. As a Store Manager, your role revolves around setting up and implementing SOPs, and coaching the warehouse team to be operationally efficient.

This role will be based in Singapore and will report to the Operations Manager.

Responsibilities

• Execute the store business plan to optimize sales and profits
• Coordinate the end-to-end store inventory processes, from inbound management to stock handling, storing, and order dispatching on a timely basis
• Execute and refine company policies, procedures, and guidelines to continuously improve operational efficiency
• Routinely supervise staff to ensure all company strategies, directives and procedures are implemented and executed with excellence
• Ensure compliance with HR policies and regulatory requirements at store level to maintain a well-coordinated and cohesive organizational structure
• Take full accountability in hiring, train, counselling and appraising staff
• Allocate manpower resources to ensure optimal efficiency (scheduling)
• Responsible for steering the store operations to the agreed SLAs and KPIs
• Ensure a hazard-free, safe and healthy working environment, by managing Workplace Safety & Health (WSH) procedures to ensure department compliance with regulations
• Ensure periodical stock takes are carried out and noted down accurately
• Effectively ensure that the implementation of policies, procedures and work standards are met
• Coordinate periodic maintenance of the facilities and elevate any malfunction to the Realty Facility Manager

Qualifications

• At least 2 years of proven experience in warehouse management or retail store management
• In depth knowledge of operations and customer experience principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
• Knowledge of industry’s local legislation
• Working knowledge of performance/operation metrics
• Familiar with Warehouse Management Systems or Inventory Management Systems
• Self-motivated and able to work independently
• Outstanding communication and people skills

What we offer

• Challenging and fulfilling steep learning curve
• Vibrant, dynamic & international workplace
• Periodic fun & engaging company events & team activities
• Birthday Leave
• Work Anniversar(ies) Leave
• Opportunity to be a value-adding contributor to this fast-growing global company