Store Manager – Growth, Experience & Team Leadership

VF SINGAPORE OVERSEAS SERVICES PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

VF SINGAPORE OVERSEAS SERVICES PTE. LTD. is seeking a Store Manager in Singapore to lead all aspects of store operations, drive sustainable sales growth, profitability, and a best-in-class customer experience. You will champion brand standards, develop talent, manage budgets and inventory, and drive seasonal launches.

The role requires strategic leadership, customer focus, and a commitment to an inclusive, high-performance culture across the store team. Weekend/holiday flexibility is expected.

Qualifications

• Minimum Diploma or equivalent certification; at least 8 years of retail experience in lieu of a Diploma.
• Minimum 5-7 years of retail experience, 13-15 years of experience if without a diploma.
• Minimum 2-3 years of experience in a store leadership or management role.
• Proven track record of driving sales growth and operational excellence.
• Experience managing large retail teams and developing future leaders.
• Strong understanding of retail financials, labor planning, and inventory management.
• Demonstrated ability to lead through change and manage multiple priorities.
• Proficiency in POS systems and Microsoft Office applications.
• Flexibility to work weekends, public holidays, and peak retail trading periods.

Responsibilities

• Own and deliver store sales, profitability, and productivity targets.
• Develop and execute local business strategies that support company and The North Face's brand objectives.
• Analyze sales trends, customer insights, and store performance metrics to identify opportunities and risks.
• Drive achievement of key retail KPIs, including sales conversion, ATV, UPT, and customer retention.
• Monitor store expenses and labor utilization to maximize profitability.
• Lead the execution of seasonal launches, promotions, and brand initiatives.
• Champion a customer-first culture and ensure consistent delivery of exceptional service.
• Ensure all customer touchpoints reflect VF brand standards and values.
• Build customer loyalty through relationship-building, community engagement, and building a solid clientele.
• Resolve complex customer issues and escalations effectively.
• Drive customer satisfaction, retention, and advocacy.
• Lead, inspire, and develop a high-performing retail team.
• Recruit, onboard, coach, and retain top talent.
• Conduct performance management, development planning, and succession planning activities.
• Foster an inclusive workplace culture that promotes engagement, accountability, and collaboration.
• Ensure managers and supervisors are effectively coaching associates and delivering performance expectations.
• Create a strong talent pipeline to support future business growth.
• Ensure compliance with company policies, procedures, and operational standards.
• Maintain full accountability for store operational performance and audit readiness.
• Ensure effective cash management, POS compliance, banking, and security controls.
• Drive a culture of operational excellence and continuous improvement.
• Manage store scheduling and workforce planning to optimize productivity and customer service levels.
• Ensure compliance with health, safety, and security requirements.
• Oversee inventory accuracy and stock integrity.
• Manage shrink reduction and loss prevention initiatives.
• Ensure optimal stock levels and effective inventory replenishment.
• Partner with regional and merchandising teams to execute product strategies and visual merchandising standards.
• Ensure the sales floor and stockroom are maintained to brand expectations.
• Collaborate with HR, Retail Operations, Finance, Visual Merchandising, and Loss Prevention teams.
• Provide accurate reporting and business updates to area and regional management.
• Support company-wide initiatives and change management efforts when required.

Skills

Retail leadership

Profitability management

Retail analytics

Customer insights

POS systems

Microsoft Office

Change management

Team engagement

Problem solving

Accountability

Education

Diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

VF SINGAPORE OVERSEAS SERVICES PTE. LTD. is seeking a Store Manager in Singapore to lead all aspects of store operations, drive sustainable sales growth, profitability, and a best-in-class customer experience. You will champion brand standards, develop talent, manage budgets and inventory, and drive seasonal launches.

The role requires strategic leadership, customer focus, and a commitment to an inclusive, high-performance culture across the store team. Weekend/holiday flexibility is expected.