Retail Store Supervisor: Drive Sales & Customer Experience

VF SINGAPORE OVERSEAS SERVICES PTE. LTD.; Singapore; Sur place; SGD 36 000 - 47 000; Plein temps

Résumé du poste

VF Singapore Overseas Services Pte. Ltd. is seeking a Store Supervisor to lead daily store operations on the sales floor, ensuring an exceptional customer experience while driving sales and operational excellence.

You will coach Store Associates and Senior Store Associates and collaborate with the Assistant Store Manager and Store Manager to meet commercial objectives. The role emphasizes brand leadership, product knowledge, and adherence to VF standards, with responsibilities spanning customer

Qualifications

• Minimum GCE O Levels/SHATEC/NITEC or equivalent.
• 3-4 years of retail experience, preferably in fashion, footwear, sportswear, or lifestyle retail.
• At least 1 year of experience in a supervisory, team lead, or key-holder capacity.
• Demonstrated ability to achieve sales and productivity targets.
• Experience leading and coaching frontline retail teams.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work flexible retail hours, including weekends and public holidays.
• Proficiency in POS systems and basic proficiency in Microsoft Office applications.

Responsabilités

• Lead daily store operations and deliver an exceptional customer experience.
• Drive achievement of store sales targets and key retail metrics including conversion, ATV, UPT, and units sold.
• Coach team members on customer engagement and selling techniques.
• Assist with onboarding and development of new hires.
• Maintain store presentation, cash management, and security controls.
• Support workforce planning, task allocation, and sales floor coverage.

Connaissances

Customer service

Sales leadership

Team coaching

Communication skills

Flexibility

POS systems

Microsoft Office

Formation

GCE O Levels/SHATEC/NITEC or equivalent

Outils

POS systems

Microsoft Office

Description du poste

VF Singapore Overseas Services Pte. Ltd. is seeking a Store Supervisor to lead daily store operations on the sales floor, ensuring an exceptional customer experience while driving sales and operational excellence.

You will coach Store Associates and Senior Store Associates and collaborate with the Assistant Store Manager and Store Manager to meet commercial objectives. The role emphasizes brand leadership, product knowledge, and adherence to VF standards, with responsibilities spanning customer