Storage & HDD Technical Support Engineer

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. is seeking a technical support engineer to provide comprehensive engineering assistance to customers, partners and internal teams across the region.

You will engage in troubleshooting, product qualification and testing to ensure technical requirements are met. Responsibilities include post-sales support, root-cause analysis using diagnostic tools, and collaboration with engineering and sales to resolve issues.

Qualifications

• Degree or Diploma in Electrical, Electronic, Mechanical Engineering or other relevant engineering disciplines.
• Candidates with 1–2 years of relevant engineering, technical support, product qualification, testing or troubleshooting experience will be advantageous.
• Experience in the Hard Disk Drive (HDD), data storage, semiconductor, electronics or related technology industry will be an advantage.
• Good analytical and problem-solving skills, with an ability to troubleshoot technical issues systematically.
• Good communication and interpersonal skills, with the ability to work with customers, business partners and internal stakeholders.
• Able to work independently as well as collaboratively in a cross-functional environment.
• Willingness to travel regionally when required.

Responsibilities

• Provide technical and engineering support to customers, business partners, and internal stakeholders across the assigned region.
• Support customers in technical enquiries, product-related issues, troubleshooting, and problem resolution.
• Assist in product qualification, evaluation and testing activities to ensure products meet customer and technical requirements.
• Support technical promotion and product introduction by providing product specifications, technical information and application support to customers and business partners.
• Provide post-sales technical support, including RMA handling, failure analysis and diagnostic activities.
• Utilise diagnostic tools and technical data to identify product issues and support root cause analysis.
• Coordinate with internal engineering, sales and cross-functional teams to resolve technical issues and follow up on customer requirements.
• Prepare technical reports, analysis and documentation relating to product qualification, troubleshooting and customer issues.
• Monitor and follow up on technical issues to ensure timely resolution and customer satisfaction.
• Keep updated on product specifications, technologies and industry developments, particularly in the storage and HDD industry.
• May be required to support regional customers and business partners on-site or remotely when necessary.
• Perform other engineering and technical duties as assigned.

Skills

Technical support

Troubleshooting

Root cause analysis

Customer communication

Cross-functional collaboration

Education

Electrical/Electronic/Mechanical Engineering degree

Tools

Storage diagnostics tools

Diagnostics software

Job description

TRUST RECRUIT PTE. LTD. is seeking a technical support engineer to provide comprehensive engineering assistance to customers, partners and internal teams across the region.

You will engage in troubleshooting, product qualification and testing to ensure technical requirements are met. Responsibilities include post-sales support, root-cause analysis using diagnostic tools, and collaboration with engineering and sales to resolve issues.