Systems Engineer

EXEO GLOBAL PTE. LTD.; Singapore; On-site; SGD 48,000 - 75,000; Full time

Job summary

EXEO GLOBAL PTE. LTD. in Singapore is seeking a dynamic hardware-focused field engineer with hands-on experience in x86/x64, storage, and network products to provide both post-sales and pre-sales support in enterprise environments.

You will perform field break-fix, problem determination, and remote support, contribute as a technical ambassador for key accounts, and coordinate onsite project implementations while maintaining high service quality.

Qualifications

• 3–5 years’ experience in similar field
• Diploma/Degree in IT related discipline
• Strong x86/storage mid to enterprise hardware experience
• Trained in field engineering, troubleshooting methodology and remedial action
• Hardware troubleshooting on x86/x64 systems (IBM/HP/Dell/SUN/Oracle/Cisco UCS)
• Familiar with data center OS, virtualization solutions and infrastructure setup
• Clear written and verbal communication; team player
• Experience in independent hardware maintenance and services coordination
• Service-oriented and open mindset
• Thrives in a fast-paced collaborative environment
• Able to lift <15kg and perform system rack mounting

Responsibilities

• Provide field break-fix support based on SLA (24x7)
• Problem determination, action plan creation, and remote support for field technicians
• Serve as technical ambassador for assigned key accounts
• Provide post-sales project implementation, onsite support and coordination
• Break-fix support including inspection, troubleshooting and hardware replacement
• Deliver high quality services and customer satisfaction
• Maintain tidy equipment area and workspace in the engineering zone
• Provide timely updates of activity lists as required
• Drive self-improvement and keep up with latest technologies
• Standby duty on a rotation basis
• Work independently with minimal supervision
• Perform ad-hoc tasks as assigned

Skills

Hardware troubleshooting

x86/x64 architecture

Storage & NAS

Network products

Problem determination

Remote support

Field engineering

Team player

Strong communication

Self-motivated

Education

Diploma/Degree in IT

Tools

Virtualization

SAN

NAS

HCI

Cisco UCS

Job description

Dynamic individual who has hardware technical knowledge on x86/x64, storage & network products to provide both post-sales and pre-sales support. Able to provide problem determination, diagnostic testing, repair/resolution of hardware, Operating System, virtualization and infrastructure in dynamic enterprise environments.

Job Description

• Provide field break-fix support based on SLA (24x7)
• Perform problem determination, action plan creation, and remote support for field technician when necessary
• Serve as technical ambassador for assigned key accounts
• Provide post-sales project implementation, onsite support and coordination
• Break-fix support scope including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of hardware level, troubleshooting of Operating System, incident ownership and customer management
• Deliver high quality services and customer satisfactions to internal and external clients
• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area
• Provides timely update of activity list as per required basis
• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
• Perform standby duty based on rotation basis
• Able to work independently with minimal supervision when tasks are assigned
• Any other ad-hoc assigned by superior

Job Requirements

• Minimum 3 - 5 years’ experience in similar field
• Minimum Diploma/Degree holder on IT related discipline
• Those without certification but with strong x86/storage mid to enterprise hardware experience will be considered
• Well trained in field engineering, troubleshooting methodology, problem determination and remedial action plan.
• Hardware Troubleshooting experience in x86/x64 based systems (IBM, Hewlett Packard, Dell, SUN/Oracle, Cisco UCS and etc.), SAN, NAS storage & HCI.
• Familiar with data center equipment common operating system, Virtualization solutions and infrastructure setup
• Able to communicate clearly and concisely, both orally and in writing. Contributes positively as a team player and align to business goals.
• Experience in independent hardware maintenance, services coordination
• A service-oriented, open mindset
• Thrive in a fast-paced collaborative environment
• Team player, openness towards different cultures
• Self-motivated and delivery focused
• Able to lift and move computer parts < 15KG for parts replacement.
• Able to perform system rack mounting with minimal support.

Preferred:

• Industrial certification from OEM/principle(IBM/HP/Dell/Cisco UCS/EMC/NetApp)
• Cisco and network devices implementation experience
• Prior regional exposure performing remote L2/L3 support