IT Helpdesk & Systems Support Associate

TRUST RECRUIT PTE. LTD.

Singapore

On-site

SGD 36,000 - 60,000

Full time

5 days ago

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Job summary

TRUST RECRUIT PTE. LTD. is seeking an IT Support Specialist to provide administrative, technical, and operational support to the IT Department.

You will assist the IT Senior Executive in the day-to-day management of IT infrastructure, systems, applications, and end-user support across local and regional operations. The role covers helpdesk services, user account management, infrastructure administration, SAP and business application support, asset tracking, vendor coordination, security

Qualifications

Provide first- and second-level IT support for hardware, software, network and systems.
Install, configure, deploy and maintain desktops, laptops, OS, and business apps.
Manage user accounts and access rights for PC systems, M365, Azure AD and ERP.
Assist in onboarding/offboarding and asset management processes.

Responsibilities

Provide first-level and second-level technical support to end users for hardware, software, network, and system-related issues.
Install, configure, deploy, and maintain desktop computers, laptops, operating systems, and business applications.
Set up and troubleshoot IT equipment, including printers, scanners, monitors, and other peripherals.
Perform software installation, updates, patch management, and system troubleshooting.
Support users remotely and on-site across local and regional offices.
Create, configure, and maintain user accounts, profiles, and access rights for PC systems, M365, Azure AD, and ERP apps.
Manage password resets, account permissions, and user access requests.
Assist in onboarding and offboarding activities for employees.
Assist in the administration and maintenance of Active Directory, servers, and related IT infrastructure.
Monitor system performance and review daily logs to ensure system stability and availability.
Troubleshoot and resolve network connectivity, infrastructure, and application-layer issues.
Support the deployment and maintenance of new systems, applications, and technology solutions.
Provide user support, troubleshooting, and issue resolution for SAP and corporate business applications.
Coordinate with users and vendors to ensure smooth operation of business-critical systems.
Maintain accurate records of IT assets, hardware, software licenses, and equipment inventory.
Conduct regular IT inventory assessments and audit reviews.
Track asset allocation, movement, maintenance schedules, and disposal activities.
Liaise with external vendors and service providers for hardware repairs, warranty claims, and replacement of faulty equipment.
Coordinate support activities and follow up on service requests to ensure timely resolution.
Assist in implementing and enforcing IT policies, procedures, and security standards.
Support user access control, system security updates, and compliance initiatives.
Ensure adherence to company IT governance and cybersecurity requirements.
Assist in planning, coordinating, implementation, and rollout of IT projects at local and regional levels.
Provide technical support during system upgrades, migrations, and new technology deployments.
Support regional offices remotely for infrastructure, systems, and application-related activities.
Assist in maintenance, troubleshooting, and monitoring of CCTV systems and related security technology infrastructure.
Coordinate repairs and maintenance activities with vendors when required.
Provide administrative support for the IT department and maintain relevant documentation.
Prepare reports, update technical records, and maintain operational documentation.
Assist IT team members with ad hoc assignments and other IT-related operational duties as assigned by IT Manager.