Sr. Specialist, Sales Development (Net New Sales)

Concentrix; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Concentrix is seeking a Sales Development Representative to engage with clients across South Korea and Southeast Asia, demonstrating how our AI-enabled solutions can meet their needs. You will handle lead qualification, outbound outreach, and collaboration with the Sales Manager to drive growth.

You should bring 4+ years in customer service or sales, proven success hitting quotas, experience with high-volume calling, and fluency in English and Korean.

Qualifications

• 4+ years in a customer service or sales role.
• Experience in high-volume calling.
• Familiarity with AI-enabled sales tools.
• Proficiency in English and Korean.

Responsibilities

• Forecast weekly, monthly, and quarterly sales.
• Develop product knowledge and technical understanding of services.
• Explain AI-enabled product capabilities to address customer needs.
• Identify and resolve customer concerns affecting satisfaction.
• Manage a high volume of daily customer contacts via phone and email.
• Use AI-enabled tools to support prospect research and outreach.
• Maintain accurate customer information in the CRM.
• Lead qualification, lead conversion, health checks, and renewals.

Skills

High-volume calling

CRM experience

AI-enabled tools familiarity

English & Korean fluency

Tools

Salesforce

Microsoft Office

Job description

The Sales Development Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, lead qualification, and lead conversion, as well as supporting sales and renewal activities where required. This role requires strong communication skills, product knowledge, and the ability to connect customer needs with relevant solutions

Responsibilities

• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Develop strong product knowledge and a technical understanding of services to assess client requirements.
• Understand relevant AI-enabled product capabilities and explain how they can address customer needs.
• Identify and help resolve customer concerns or roadblocks affecting satisfaction or product usage.
• Manage competitive pressures and handle objections to retain existing customers or win new customers.
• Manage a high volume of daily customer contacts through phone and email, with a primary focus on outbound communication.
• Use AI-enabled sales and productivity tools, where appropriate, to support prospect research, personalize outreach for Korean-speaking customers, and prepare for customer conversations.
• Work with the team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain accurate and complete customer information in the CRM.
• Undertake sales activities including lead qualification, lead conversion, customer health checks, gathering customer feedback, and contract renewals.
• Apply AI-enabled tools to support follow-up and routine administrative tasks, reviewing outputs for accuracy and relevance to the customer.
• Work collaboratively within the team and report directly to a Sales Manager.

Requirements:

Experience & Skills

• 4+ years of experience in a customer service or sales role.
• Demonstrated success achieving individual and team sales quotas or goals.
• Experience in high-volume calling.
• Ability to learn new technologies and work with data.
• Familiarity with, or willingness to learn, AI-enabled sales and productivity tools.
• Strong problem-solving skills.
• Excellent knowledge of Microsoft Office applications.
• Experience using Salesforce.com or a similar CRM.
• Proficiency in both English and Korean is required to effectively manage client engagements in South Korea and Southeast Asia. This role necessitates strong communication skills to cater to our diverse client base and ensure seamless interactions across these regions.

Other information:

Privacy and Information security

• Adhere security requirements in the process.
• Protect the privacy of personal information.

All shortlisted candidates will be contacted.