Inside Sales Specialist (Net New Sales)

Concentrix; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Concentrix in Singapore is looking for a Customer Acquisition role focused on converting high-intent leads into new business customers. The position involves engaging prospects evaluating AI solutions and guiding them through a structured sales cycle.

Ideal candidates will have 3–5 years of SaaS sales experience, a proven track record in meeting pipeline targets, and strong communication skills. The role emphasizes professionalism and a deep understanding of AI market trends.

Qualifications

• 3–5 years of inside sales or closing experience in SaaS.
• Proven track record of meeting or exceeding pipeline and revenue targets.
• Comfortable running structured sales calls and proposing tailored solutions.

Responsibilities

• Respond to inbound leads with timely outreach across calls and email.
• Conduct structured discovery to identify customer use cases and needs.
• Guide prospects through a clear sales cycle that includes qualification and closing.

Skills

Inside sales or closing experience in SaaS

Strong verbal and written communication skills

Consultative selling and discovery frameworks

Ability to build credibility quickly

Structured sales calls and objection handling

Tools

Salesforce

Sales engagement tools

Job description

The Customer Acquisition role is responsible for converting high-intent inbound interest into new Business and Enterprise customers. This role blends structured qualification, solution-based consultative selling, and disciplined pipeline management. You will engage prospects who are evaluating AI solutions, uncover business needs, and guide them through a streamlined and value-driven sales cycle.

Success in this role requires strong discovery skills, the ability to articulate clear business value, and consistent performance across activity, conversion, and revenue targets. You will serve as a trusted advisor to prospects exploring how AI can transform their workflows, while ensuring a smooth and professional customer experience from first interaction to close.

Responsibilities

• Respond to inbound leads with timely, high-quality outreach across calls, email, and digital channels.
• Conduct structured discovery to identify customer use cases, technical needs, and decision criteria.
• Guide prospects through a clear sales cycle that includes qualification, value articulation, product guidance, objection handling, and closing.
• Own the full sales cycle from first contact to signature, ensuring a high-conversion customer journey.
• Consistently meet or exceed monthly KPIs, including activity targets, conversion rates, pipeline coverage, and quota attainment.
• Maintain crisp, accurate pipeline hygiene and forecasting in Salesforce.
• Provide feedback on customer needs, competitive insights, and product opportunities to internal teams.
• Uphold a high standard of professionalism, responsiveness, and customer-centric communication.
• Stay up to date on the product functionality, new feature releases, and real-world use cases.
• Understand AI/ML market trends and competitive dynamics to position the product effectively during customer conversations.
• Stay flexible and able to be agile in an ever changing landscape
• Ad hoc tasks given

Requirements

Experience & Skills

• 3–5 years of inside sales or closing experience in SaaS, preferably in a high-velocity or SMB sales environment.
• Proven track record of meeting or exceeding pipeline and revenue targets.
• Strong verbal and written communication skills with an ability to build credibility quickly.
• Skilled in consultative selling and discovery frameworks (e.g., BANT, MEDDICC…).
• Comfortable running structured sales calls, handling objections, and proposing tailored solutions.

Tools & Operating Rigor

• Proficiency with Salesforce or other CRMs. Strong commitment to pipeline accuracy and data hygiene.
• Familiarity with sales engagement tools and workflows (e.g., call cadences, email sequencing)

Mindset & Behaviors

• Highly motivated, competitive, and performance-driven.
• Organized and reliable in managing multiple prospects and follow-up cycles.
• Customer-obsessed, solution-oriented, and eager to contribute to a rapidly evolving AI business.

Other information

Privacy and Information security

• Adhere security requirements in the process.
• Protect the privacy of personal information.