Sr. Specialist, Sales Development - English/Hindi

CNX; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

CNX in Singapore is seeking a Sr. Specialist, Sales Development to proactively engage customers, qualify leads, and drive conversions.

The role emphasizes English proficiency and leveraging AI-enabled capabilities to tailor outreach and support renewal activities. Responsibilities include forecasting, maintaining CRM records, managing high volumes of outreach, and collaborating with the Sales Manager to deliver a professional customer experience.

Qualifications

• Strong communication skills with customer focus.
• Ability to use AI-enabled tools for research and outreach.
• Experience with CRM systems and lead qualification.

Responsibilities

• Forecast weekly, monthly, and quarterly sales figures.
• Build product knowledge and explain AI-enabled capabilities.
• Address customer concerns to improve satisfaction and usage.
• Manage objections to retain or win customers.
• Handle high volume outbound calls and emails.
• Leverage AI tools to personalize outreach for JP/KR languages.
• Ensure accurate CRM data and update records.
• Collaborate with Sales Manager and team for professional customer experience.

Job description

Job Title:

Sr. Specialist, Sales Development - English/Hindi

Job Description

The Sales Development Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, lead qualification, and lead conversion, as well as supporting sales and renewal activities where required. This role requires strong communication skills, product knowledge, and the ability to connect customer needs with relevant solutions.

• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Develop strong product knowledge and a technical understanding of services to assess client requirements. Understand relevant AI-enabled product capabilities and explain how they can address customer needs.
• Identify and help resolve customer concerns or roadblocks affecting satisfaction or product usage.
• Manage competitive pressures and handle objections to retain existing customers or win new customers.
• Manage a high volume of daily customer contacts through phone and email, with a primary focus on outbound communication.
• Use AI-enabled sales and productivity tools, where appropriate, to support prospect research, personalize outreach for Japanese- or Korean-speaking customers, and prepare for customer conversations.
• Work with the team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain accurate and complete customer information in the CRM.
• Undertake sales activities including lead qualification, lead conversion, customer health checks, gathering customer feedback, and contract renewals.
• Apply AI-enabled tools to support follow-up and routine administrative tasks, reviewing outputs for accuracy and relevance to the customer.
• Work collaboratively within the team and report directly to a Sales Manager.

Location:

SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2

Language Requirements:

English (Required)

Time Type:

Full time