Sr. Specialist, Sales Development - English/Hindi

Concentrix; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Concentrix is seeking a Sr. Specialist, Sales Development to drive outbound engagement and qualify leads in English and Hindi. You will demonstrate value, connect customer needs with solutions, and support renewals where needed.

You will build strong product knowledge, forecast pipelines, manage CRM data, and use AI-enabled tools to research prospects and tailor outreach for multilingual customers. Collaboration with the Sales Manager is essential.

Qualifications

• Strong communication and product knowledge required.
• Ability to manage high-volume outbound engagement.
• Explain AI-enabled product capabilities to clients.
• Maintain accurate CRM data and renewals.

Responsibilities

• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Develop strong product knowledge and a technical understanding of services to assess client requirements.
• Identify and help resolve customer concerns or roadblocks affecting satisfaction or product usage.
• Manage competitive pressures and handle objections to retain existing customers or win new customers.
• Manage a high volume of daily customer contacts through phone and email, with a primary focus on outbound communication.
• Use AI-enabled tools to support prospect research and outreach for multilingual customers.

Skills

Communication

Lead qualification

Outbound sales

Forecasting

CRM skills

AI tools

Tools

CRM software

AI-enabled tools

Job description

Sr. Specialist, Sales Development - English/Hindi

The Sales Development Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, lead qualification, and lead conversion, as well as supporting sales and renewal activities where required. This role requires strong communication skills, product knowledge, and the ability to connect customer needs with relevant solutions.

• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Develop strong product knowledge and a technical understanding of services to assess client requirements. Understand relevant AI-enabled product capabilities and explain how they can address customer needs.
• Identify and help resolve customer concerns or roadblocks affecting satisfaction or product usage.
• Manage competitive pressures and handle objections to retain existing customers or win new customers.
• Manage a high volume of daily customer contacts through phone and email, with a primary focus on outbound communication.
• Use AI-enabled sales and productivity tools, where appropriate, to support prospect research, personalize outreach for Japanese- or Korean-speaking customers, and prepare for customer conversations.
• Work with the team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain accurate and complete customer information in the CRM.
• Undertake sales activities including lead qualification, lead conversion, customer health checks, gathering customer feedback, and contract renewals.
• Apply AI-enabled tools to support follow-up and routine administrative tasks, reviewing outputs for accuracy and relevance to the customer.
• Work collaboratively within the team and report directly to a Sales Manager.

SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2

English (Required)

Full time