Spa & Wellness Branch Ops Leader

Jia Le Tcm Wellness; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Jia Le Tcm Wellness in Singapore seeks an experienced Outlet Manager to oversee day-to-day operations across branches, upholding service excellence and consistency. You will lead branch managers, implement SOPs, and drive performance against targets.

You will monitor budgets, coordinate marketing with the team, handle customer feedback, and ensure health, safety and regulatory compliance while identifying opportunities for growth and expansion across the brand.

Qualifications

• Experience as an outlet manager or similar in beauty, spa, wellness, or hospitality industry.
• Strong leadership and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Knowledge of sales, marketing, and brand development is advantageous.
• Diploma/Degree in Business Administration, Hospitality, or related field preferred.

Responsibilities

• Oversee day-to-day operations of all branches to ensure service excellence and consistency.
• Develop and implement SOPs to improve efficiency and customer satisfaction.
• Manage and support branch managers and staff, ensuring performance and productivity targets are met.
• Monitor financial performance, budgets, and cost control measures.
• Drive marketing and promotional activities in collaboration with the marketing team to build brand awareness and attract new customers.
• Handle customer feedback and resolve operational issues promptly.
• Ensure compliance with health, safety, and regulatory requirements.
• Identify opportunities for business growth and expansion.

Skills

Leadership

People management

Communication

Multitasking

Working under pressure

Problem solving

Decision making

Education

Diploma/Degree in Business Administration or Hospitality

Job description

Jia Le Tcm Wellness in Singapore seeks an experienced Outlet Manager to oversee day-to-day operations across branches, upholding service excellence and consistency. You will lead branch managers, implement SOPs, and drive performance against targets.

You will monitor budgets, coordinate marketing with the team, handle customer feedback, and ensure health, safety and regulatory compliance while identifying opportunities for growth and expansion across the brand.