Spa Experience & Operations Leader

Treemark; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Treemark is seeking an experienced Spa Manager to oversee daily spa operations at our upscale facility in Singapore. You will drive service quality, lead a diverse team of therapists and customer service staff, and ensure an exceptional guest experience through strong supervision and operational discipline.

The ideal candidate brings hands-on leadership, a customer-focused mindset and the ability to manage multiple priorities in a fast-paced service environment.

Qualifications

• Experience managing a spa, beauty salon, wellness centre, hospitality operation or similar customer-facing business.
• Strong ability to coach, motivate and develop team members.
• Excellent customer service and communication skills.
• Commercial awareness and understanding of KPIs and business performance.

Responsibilities

• Oversee day-to-day operations of the spa, ensuring smooth and efficient running of all activities.
• Lead, manage and motivate the spa team, including therapists and customer service staff.
• Manage staff scheduling, attendance, performance and day-to-day operational requirements.
• Ensure consistently high standards of customer service and customer experience.
• Handle customer feedback, complaints and service recovery professionally and effectively.
• Monitor treatment and service quality and ensure company standards and procedures are consistently followed.
• Train, coach and develop staff to improve their service, product knowledge, communication and overall performance.
• Conduct regular team briefings and provide ongoing feedback and support to staff.
• Monitor operational KPIs and identify areas for improvement.
• Ensure the spa environment, facilities and service areas are maintained to a high standard.
• Oversee customer bookings, follow-ups, administrative processes and other operational matters.
• Lead by example in delivering a professional, welcoming and personalised customer experience.
• Assist with recruitment, onboarding and training of new team members when required.

Skills

People management

Team leadership

Customer service

Operations management

Problem solving

Job description

Treemark is seeking an experienced Spa Manager to oversee daily spa operations at our upscale facility in Singapore. You will drive service quality, lead a diverse team of therapists and customer service staff, and ensure an exceptional guest experience through strong supervision and operational discipline.

The ideal candidate brings hands-on leadership, a customer-focused mindset and the ability to manage multiple priorities in a fast-paced service environment.