Spa Operations Lead | Guest Experience & Growth

sayles retail pte. ltd.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Sayles Retail Pte. Ltd. is seeking a Spa Operations Manager to oversee daily spa activities in Singapore and drive business results. You will lead the team, ensure service excellence, manage resources, and uphold hygiene and company standards.

Responsibilities include coaching staff, analyzing sales data, scheduling shifts, maintaining inventory, handling customer feedback, and preparing operational and sales reports to executive leadership.

Qualifications

• Experience in spa or hospitality operations.
• Ability to lead and coach outlet team.
• Strong customer service focus.

Responsibilities

• Lead daily spa operations to achieve business goals.
• Coach and support the outlet team to improve performance.
• Analyze sales data and monitor performance against targets.
• Deliver high-quality customer service by applying service standards.
• Schedule staff shifts to optimize efficiency.
• Address customer feedback to resolve issues.
• Track inventory and coordinate stock replenishment.
• Enforce adherence to policies, hygiene standards, and procedures.
• Compile and submit operational and sales reports on schedule.

Skills

Leadership

Staff coaching

Customer service

Sales analytics

Scheduling

Inventory management

Compliance

Job description

Sayles Retail Pte. Ltd. is seeking a Spa Operations Manager to oversee daily spa activities in Singapore and drive business results. You will lead the team, ensure service excellence, manage resources, and uphold hygiene and company standards.

Responsibilities include coaching staff, analyzing sales data, scheduling shifts, maintaining inventory, handling customer feedback, and preparing operational and sales reports to executive leadership.