Lead Spa Manager: Elevate Guest Experience & Growth

Lume Han Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Salary package

Commission & Incentives

Birthday gifts

Career growth

Work environment

Job summary

Lume Han Pte Ltd is seeking an experienced Spa Manager to lead daily operations, ensure service excellence, and drive revenue in a dynamic spa environment in Singapore.

You will oversee treatment schedules, manage staff, uphold hygiene and safety standards, and build strong customer relationships to encourage repeat visits and loyalty. Strong leadership and a customer-first mindset are essential.

Qualifications

• 5-10 years of relevant experience in spa, beauty, wellness, aesthetics, or related industry.
• Proven experience in a Spa Manager or senior leadership role.
• Strong knowledge of spa treatments, beauty services, and spa operations.
• Demonstrated experience in team leadership, sales management, and KPI achievement.
• Excellent communication and interpersonal skills.
• Strong customer-service mindset with the ability to handle difficult situations professionally.
• Good organisational, problem-solving, and decision-making skills.
• Comfortable working in a fast-paced retail/spa environment in Singapore.
• Willingness to work according to operational requirements.

Responsibilities

• Oversee daily spa operations, including treatment schedules, customer appointments, staff deployment, facilities, equipment, cleanliness, hygiene, grooming, and workplace presentation.
• Lead and manage the spa team by supervising, motivating, coaching, and supporting staff to maintain high standards of performance and service.
• Ensure compliance with company SOPs and service standards, including proper delivery of treatments, use of equipment, workplace safety, and applicable Singapore regulations.
• Drive sales and business performance through treatment bookings, memberships, packages, product recommendations, customer retention, and achievement of agreed KPIs and targets.
• Support promotions and business initiatives, including new treatment launches and activities aimed at increasing revenue and customer engagement.
• Monitor and report operational performance, including sales, staff performance, inventory, treatments, and key operational matters to Management.
• Deliver an excellent customer experience by ensuring professional service and handling customer enquiries, feedback, and complaints promptly and appropriately.
• Build strong customer relationships and implement suitable follow-up and service initiatives to encourage repeat visits, loyalty, and customer satisfaction.
• Maintain proper records and operational controls, including inventory, treatment, sales, staff performance, equipment, and other spa-related records.
• Promote a positive and professional workplace by maintaining respectful conduct, supporting teamwork, addressing service or operational issues appropriately, and fostering a safe and harassment-free environment.

Skills

Leadership

Customer service

Communication

Problem solving

Organisational skills

Job description

Lume Han Pte Ltd is seeking an experienced Spa Manager to lead daily operations, ensure service excellence, and drive revenue in a dynamic spa environment in Singapore.

You will oversee treatment schedules, manage staff, uphold hygiene and safety standards, and build strong customer relationships to encourage repeat visits and loyalty. Strong leadership and a customer-first mindset are essential.