Solution Architect / Business Analyst Consultant (Microsoft Dynamics 365 Customer Insights)

ARYAN SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ARYAN SOLUTIONS PTE. LTD. seeks a senior professional to lead solution architecture and business analysis for Dynamics 365 Customer Insights projects. You will drive requirements, oversee enterprise integrations, and shape architecture across cloud platforms.

The role demands extensive experience in CRM/365 implementations, business process modelling, and the design of end-to-end data flows for education/public sector or customer engagement solutions.

Qualifications

• Degree in IT/CS/Engineering/IS or related field.
• Microsoft Certified preferred: Power Platform, Azure.
• Business Analysis certification (CBAP/CCBA) preferred.
• TOGAF certification preferred.
• 5+ years with Dynamics 365 CRM/Customer Insights projects preferred.
• 7+ years of solution architecture and business analysis experience.

Responsibilities

• Lead requirement gathering and business transformation initiatives.
• Oversee integration and cloud-based platform initiatives.
• Develop BRD, Functional Specifications, Use Cases and User Stories.
• Create and review architecture deliverables (HD/LD design, security).
• Drive data migration, data model design and environment strategy.

Skills

Solution architecture

Business analysis

Requirement management

User story development

Gap analysis

Process mapping

Education

Degree in Information Technology, CS, Engineering or IS

Microsoft Certified preferred

CBAP/CCBA or equivalent preferred

TOGAF certification preferred

Dynamics 365 Functional Consultant or equivalent

Minimum 7 years in solution architecture and BA

Minimum 5 years Dynamics CRM/365 implementation

Tools

Power Apps

Power Automate

Power BI

Power Pages

Dataverse

Azure Functions

REST APIs

Azure API Management

Azure Services

Job description

Required Qualifications

• Degree in Information Technology, Computer Science, Engineering, Information Systems, or related discipline.
• Microsoft Certified preferred:
• Power Platform Solution Architect Expert
• Dynamics 365 Functional Consultant or equivalent
• Business Analysis certification (CBAP, CCBA or equivalent) preferred.
• TOGAF certification preferred.

Experience

• Minimum 7 years of solution architecture and business analysis experience.
• Minimum 5 years of Microsoft Dynamics CRM / Dynamics 365 implementation experience.
• Proven experience in Microsoft Dynamics 365 Customer Insights projects.
• Experience leading requirement gathering and business transformation initiatives.
• Experience with enterprise integration and cloud-based platforms.
• Experience in higher education, public sector or customer engagement solutions preferred.

Technical Skills

Microsoft Technologies

• Microsoft Dynamics 365 Customer Insights
• Microsoft Dynamics CRM
• Microsoft Dataverse
• Power Apps
• Power Automate
• Power Pages
• Power BI
• Microsoft Entra ID
• Azure Services

Integration Technologies

• REST APIs
• Azure API Management
• Azure Functions
• Data Integration Services

Business Analysis Tools

• Business Process Modelling (BPMN)
• Process Mapping
• Requirement Management
• User Story Development
• Gap Analysis
• Wireframing and Prototyping

Deliverables

Business Analysis Deliverables

• Business Requirements Document (BRD)
• Functional Specifications
• Use Cases
• User Stories
• Process Flow Diagrams
• Gap Analysis Assessment
• User Acceptance Test Scenarios
• Business Sign-Off Documents

Architecture Deliverables

• Solution Architecture Document
• High-Level Design
• Low-Level Design Review
• Integration Design
• Security Design
• Data Migration Strategy
• Data Model Design
• Environment Strategy
• Technical Governance Documents
• Go-Live Readiness Assessment

Preferred Experience

• Alumni Management Systems
• CRM & Customer Engagement Platforms
• Marketing Automation Solutions
• Education Sector Systems
• Student Information Systems
• Event Management Platforms
• Digital Identity & Membership Solutions
• Power Platform Enterprise Implementations