Software Engineer (Java)

R SYSTEMS CONSULTING SERVICES LIMITED; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

R SYSTEMS CONSULTING SERVICES LIMITED is seeking an IT support specialist to handle L2/L3 issues, perform troubleshooting, and contribute to testing and deployment activities. The role requires experience with Java programming, SQL, scripting, and AWS/Linus environments.

The candidate will monitor performance, prepare technical documents, and collaborate with multiple IT teams to resolve incidents within SLA. Strong problem-solving and data recovery skills are essential.

Qualifications

• 2–3 years in IT with L2/L3 support experience.
• Experience in system/data recovery.
• Proficient with SQL and scripting.
• Familiar with Microsoft applications.

Responsibilities

• Troubleshoot, logs analysis, and diagnose issues escalated to the team.
• Participate in testing and error reproduction.
• Prepare solution and technical documents.
• Monitor performance, response time, and utilization of service application and components.
• Provide workaround, corrective fixes or data patches for incidents/problems.
• Assist with data extraction requests.
• Take ownership of incidents/problems tickets until resolved and follow up to ensure SLA compliance.
• Provide support during deployment activities.
• Collaborate with IT teams and users.
• Identify improvements and propose effective system gap solutions.
• Adhere to tightly controlled policies and procedures.

Skills

Troubleshooting

Logs analysis

Java programming

SQL queries

Scripting

Linux

AWS

Jira

Tools

Jira

AWS

Linux

Job description

RESPONSIBILITIES

• Troubleshoot, logs analysis, and perform diagnosis on the Issues/Problems/Defects escalated to the team.
• Participate in testing and error reproduction.
• Prepare solution and technical documents.
• Monitoring of performance, response time and utilization of service application and its components.
• Provide workaround, corrective fixes or data patches for Incidents/Problems.
• Assist with data extraction requests.
• Take ownership of the Incidents/Problems tickets until resolved, and follow-up to ensure it is resolved within the SLA.
• Provide support during deployment activities.
• Able to work and collaborate with all relevant parties, IT teams and users.
• Able to identify improvements, come up with creative and effective solutions to identified system gaps.
• Ability and willingness to work within tightly controlled policies and procedures.

EXPERIENCE

• 2 to 3 years experience working in IT industry and relevant experience in L2 and L3 Support (Java programming.
• Proven experience in performing system and data recovery
• Work with SQL queries and scripting.
• Familiar with Microsoft applications.
• Knowledge on the following is preferred:
  • Jira
  • Understanding of AWS Amazon Web Services
  • Linux