I39 - Software Engineer, Java (079)

FPT ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 48,000 - 80,000; Full time

Job summary

FPT Asia Pacific PTE. LTD. is seeking an IT Support Specialist to handle Level 2/3 application support for Java-based production systems in Singapore. You will investigate incidents, analyze logs, reproduce issues, and implement fixes while maintaining documentation and adhering to SLAs.

The role involves collaborating with developers, infrastructure teams, vendors, and business users, with a focus on stability and performance improvements.

Qualifications

• 2–3 years of experience in IT with hands-on Level 2/3 application support
• Experience supporting Java-based applications in production environments
• Strong troubleshooting, analytical and problem-solving skills
• Proficiency in SQL, database querying, and scripting
• Familiarity with Jira, AWS and Linux is a plus

Responsibilities

• Investigate, troubleshoot, and perform root cause analysis for incidents and production issues escalated by Level 1 support
• Analyze application logs and system behavior to diagnose issues
• Reproduce reported issues through testing and validation
• Develop and implement fixes, workarounds, and data patches
• Prepare and maintain technical documentation and support procedures
• Monitor performance, response times, and system health to ensure availability
• Take ownership of incident and problem tickets and meet SLAs
• Provide application support during deployment and production releases
• Collaborate with developers, infrastructure teams, vendors, and business users
• Identify opportunities to improve stability, processes, and performance

Skills

Troubleshooting

Analytical thinking

Problem solving

Education

Diploma or Bachelor's Degree in IT/CS/IS

Tools

Jira

AWS

Linux

Job description

Responsibilities

• Investigate, troubleshoot, and perform root cause analysis for incidents, defects, and production issues escalated by Level 1 support.
• Analyze application logs, system behavior, and technical data to diagnose and resolve application issues.
• Reproduce reported issues through testing and validation to identify appropriate solutions.
• Develop and implement corrective fixes, workarounds, and data patches for incidents and problems.
• Prepare and maintain technical documentation, solution documents, and support procedures.
• Monitor application performance, response times, system health, and resource utilization to ensure service availability.
• Perform SQL queries, scripting, and data extraction to support business and operational requirements.
• Take ownership of incident and problem tickets, ensuring timely resolution within agreed Service Level Agreements (SLAs).
• Provide application support during deployment, release, and production implementation activities.
• Collaborate effectively with developers, infrastructure teams, vendors, business users, and other stakeholders to resolve issues.
• Identify opportunities to improve application stability, support processes, and system performance through continuous improvement initiatives.
• Ensure compliance with organizational policies, security standards, and operational procedures.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• 2-3 years of experience in the IT industry, with hands‑on experience in Level 2/Level 3 application support.
• Experience supporting Java‑based applications in a production environment.
• Strong troubleshooting, analytical, and problem‑solving skills with the ability to perform root cause analysis.
• Experience in system recovery, data recovery, and production issue resolution.
• Proficiency in SQL, database querying, and scripting.
• Familiarity with Microsoft Office applications.
• Knowledge of the following technologies is an advantage:
• Jira
• Amazon Web Services (AWS)
• Linux