Assistant Director, Social Service Institute

National Council of Social Service; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

National Council of Social Service in Singapore seeks a strategic Head of Department of Learning Excellence to provide leadership over CET quality management, outcome evaluation, AE management, and sector digitalisation capability development.

You will lead quality assurance for sector CET, design evaluation methodologies, oversee AE onboarding and development, and drive digital literacy initiatives across the social service sector, mentoring a team of L&D professionals.

Qualifications

• Minimum 8 years of experience in training quality assurance, workforce development, or learning and development roles.
• Experience with SSG frameworks and course endorsement processes is advantageous.
• Outstanding candidates with less experience are welcome to apply.

Responsibilities

• Lead SSI's CET quality assurance for the sector and oversee course endorsement processes with funding bodies.
• Develop and oversee frameworks to evaluate training effectiveness and impact.
• Manage the adult educator pool, onboarding, engagement and development of AEs.
• Drive digitalisation capability development for the social service sector with relevant programmes and partnerships.
• Supervise and mentor a team of learning and development professionals.

Skills

Thinking clearly

Sound judgments

Stakeholder engagement

Social service knowledge

Data management

Data analysis

Analytical thinking

CET quality assurance

Digital literacy

Digital tools

Clear communication

Job description

What the role is:

As Head of Department of Learning Excellence, the Assistant Director provides strategic and operational leadership over SSI\'s CET quality management, outcome evaluation, adult educator management, and sector digitalisation capability development functions.

What you will be working on:

• Leading SSI\'s quality assurance efforts for sector CET, including managing course endorsement processes with respective funding bodies, and ensuring alignment with regulatory and funding requirements.
• Developing and overseeing frameworks for evaluating the effectiveness and impact of SSI\'s training programmes, including designing evaluation methodologies, analysing data, and translating findings into actionable improvements.
• Overseeing the management and quality assurance of SSI\'s adult educator (AE) pool, including onboarding, engagement, and ongoing development of AEs to ensure access to a diverse and capable network of sector practitioners.
• Driving digitalisation capability development for the social service sector, including identifying training needs, curating or developing relevant programmes, and partnering with agencies and training providers to build digital literacy among social service professionals.
• Supervising and mentoring a team of learning and development professionals, providing coaching, setting clear goals, and supporting their professional growth.

What we are looking for:

Personal Competencies

• Thinking Clearly and Making Sound Judgements
• Working Effectively with Citizens and Stakeholders
• Social Service Sector Knowledge
• Data Management & Analysis
• Monitoring & Impact Evaluation

Skills Required

• Strong analytical and critical thinking skills to design and implement outcome evaluation frameworks
• Familiarity with SSG frameworks, course endorsement processes, and CET quality assurance requirements
• Ability to engage and manage a diverse pool of adult educators and sector stakeholders
• Adaptability and resilience in working across multiple workstreams and with a wide range of stakeholders, with the ability to communicate complex ideas clearly to senior management and external partners
• Keen interest in digitalisation and its application to workforce development in the social service sector
• Proficiency in digital tools and platforms, with an interest in leveraging technology to enhance work processes and collaboration

Experience & Special Certification(s)

• Minimum 8 years of working experience in training quality assurance, workforce development, or learning and development roles, preferably in the social service or people sector
• Experience working with SSG frameworks and course endorsement processes would be advantageous
• Outstanding candidates with less working experience are welcome to apply

Only shortlisted candidates will be notified

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg