Assistant Manager / Manager, Service Delivery

National Council of Social Service (NCSS); Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

National Council of Social Service (NCSS) in Singapore seeks a results-driven professional to oversee the development and growth of effective social services and initiatives that meet the needs of service users in various subsectors. You will work within a team to ensure programmes are impactful and aligned with national social objectives.

You will analyse landscapes, engage stakeholders, and guide service providers to design and deliver person-centred solutions, while monitoring outcomes,

Qualifications

• 2 to 7 years work experience in human services sector.
• Experience in programme design and/or planning is advantageous.
• Strong stakeholder engagement and communication abilities.
• Ability to analyse landscape and identify needs and gaps.

Responsibilities

• Implementing service strategies and plans to meet identified needs and gaps.
• Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps.
• Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps.
• Guide SSAs in development of services to meet prioritised needs and gaps.
• Using data and ground experience to improve service delivery.
• Overseeing assessments of funding proposals of new programmes; and
• Assessing and evaluating current portfolio of initiatives and programmes
• Strengthen service capacity and capability by partnering service providers to: Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower; Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users; Set and/or achieve output, outcome and impact indicators for services; Manage and evaluate their performance; Allocate community funding to critical and needed services; and Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.
• Support the Services Group and NCSS as and when required

Skills

Stakeholder management

Influencing & facilitation

Project management

Programme evaluation

Research & statistics

Sector knowledge

Job description

What the role is

Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s).

What the role is

Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s).

[What you will be working on]

What Will You Be Working On

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.

• Implementing service strategies and plans to meet identified needs and gaps:
• Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps;
• Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps;
• Guide SSAs in development of services to meet prioritised needs and gaps;
• Using data and ground experience to improve service delivery;
• Overseeing assessments of funding proposals of new programmes; and
• Assessing and evaluating current portfolio of initiatives and programmes
• Strengthen service capacity and capability by partnering service providers to:
• Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower;
• Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
• Set and/or achieve output, outcome and impact indicators for services;
• Manage and evaluate their performance;
• Allocate community funding to critical and needed services; and
• Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.
• Support the Services Group and NCSS as and when required

What we are looking for

Personal Competencies

What we are looking for

• Thinking Clearly and Making Sound Judgements
• Working Effectively with Citizens and Stakeholders
• Social Service Sector Knowledge
• Project Management
• Social Service Planning
• Monitoring & Impact Evaluation

Skills & Knowledge

• Stakeholder Management Skills
• Influencing, Facilitation and Communication Skills
• Project Management Skills
• Programme Evaluation Skills
• Research and Basic Statistics Analysis
• Sector/Domain Knowledge

Experience

2 to 7 years work experience in human services sector.

Experience in programme design and/or planning is advantageous.

Only shortlisted candidates will be notified.