SMB Growth & Relationship Executive

Foodpanda; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

foodpanda is seeking an outstanding Executive, Account Management for our SMB team. The role drives growth for the SMB portfolio through operational and marketing excellence, with reporting to the Lead, Account Management.

The ideal candidate will learn quickly, be comfortable with our proprietary software, and pay close attention to detail. Key duties include relationship management, conducting data analysis and invoicing resolutions, partnering with Commercial and Marketing to scale campaigns,

Qualifications

• At least 1 year of experience in a client-facing role in the eCommerce industry.
• Analytical mindset with ability to derive insights from data patterns.
• Job ownership with structure and discipline as core traits.
• Keen understanding of customer behavior and how content quality affects purchasing decisions.
• Proficiency with Excel is preferred.

Responsibilities

• Conduct data analysis, reporting, and resolve invoicing issues.
• Deepen relationships with SMB partners using learning tools.
• Collaborate with Commercial and Marketing teams to scale campaigns.
• Educate SMB partners on the foodpanda marketing suite to grow on the platform.
• Evaluate partner operational compliance with the Operations team.
• Participate in ad-hoc, high-impact commercial projects.

Skills

Relationship management

Account management

Data analysis

Attention to detail

Tools

Microsoft Excel

Job description

foodpanda is seeking an outstanding Executive, Account Management for our SMB team. The role drives growth for the SMB portfolio through operational and marketing excellence, with reporting to the Lead, Account Management.

The ideal candidate will learn quickly, be comfortable with our proprietary software, and pay close attention to detail. Key duties include relationship management, conducting data analysis and invoicing resolutions, partnering with Commercial and Marketing to scale campaigns,