Intern, Account Management

Delivery Hero; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

foodpanda, part of the Delivery Hero Group, seeks a data/Content Analyst to support content updates for key brands and manage merchant onboarding and offboarding on the platform. You will conduct in-depth commercial analyses and collaborate with Account Management to address business challenges.

Responsibilities include monitoring KPIs, building dashboards, and providing ad-hoc data requests to drive decisions. A startup mindset and strong analytical skills are essential.

Qualifications

• Strong sense for customer behavior and how content quality affects purchasing decisions.
• Excellent analytical skills, independent thinking, data oriented, and knowledge of analytics tools (SQL, Excel, Python, Looker).
• Experience with eCommerce operations is preferred; passion for eCommerce is welcome.

Responsibilities

• Support content updates and onboarding/offboarding of Restaurant merchants on the platform.
• Conduct deep-dives into business topics and trends, and recommend solutions with Account Management teams.
• Monitor project KPIs and build dashboards to evolve project vision within budget and scope.
• Evaluate partner operational compliance and streamline partner classifications using data.
• Participate in high-impact commercial activities as part of a startup environment.

Skills

SQL

Excel

Python

Looker

Analytics

Data oriented

Tools

PowerPoint

Prezi

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID:JR0085122

Core Activities Content Support and Optimization

Work with foodpanda's Account Management team to support content updates for key brands. Manage onboarding, offboarding, and menu setups of Restaurant merchants on the platform.

Commercial Analysis

Conduct thorough, insightful and skilfully presented deep-dives into specific business topics and trends. Work closely with teams in the Account Management department to understand business challenges and recommend solutions across the various projects.

Monitoring project KPIs, building and managing project dashboards to help evolve and define project vision and growing projects within budget and within scope

Support ad-hoc data requests and analysis.

Operations

Work with foodpanda's Account Management team to evaluate partner operational compliance. Utilize data to streamline partner classifications for relevance.

General Support

As part of your exciting start-up adventure, expect to be given opportunities to participate in the execution of high-impact commercial activities.

Qualifications

• A keen sense for customer behaviour, and how content quality affects purchasing decisions.
• Excellent analytical skills, independent thinking, data oriented, and knowledge of analytics tools required (SQL, Excel, Python, Looker).
• Exhibits the competencies: Drive for results, action-oriented, problem solving & analytical thinking.
• Some experience with eCommerce operations is preferred, but anyone with a passion for eCommerce is more than welcome to apply.
• Job ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire.
• Experience with presentation software (Powerpoint, Prezi etc.) and Excel would be a plus.

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